Floor Manager Sommelier

**LAPINOU** is currently hiring a **FLOOR MANAGER SOMMELIER **to join our team

A neo-bistro inspired by regional French flavours and local terroir met with modern culinary expertise and endless curiosity. Stay for a meal, stop in for a glass of wine, or drink and snack late into the evening

The **FLOOR MANAGER SOMMELIER ** is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the **FLOOR MANAGER SOMMELIER** assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.

**DUTIES AND RESPONSIBILITIES**:

- Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
- Recruit, train, orient Front of House staff; oversee continual training and performance management
- Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
- Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
- Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
- Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery

**Sommelier**:

- Create and update the wine list in coordination with the General Manager
- Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices
- Manage the wine inventory and order products as needed; cost all wine to ensure restaurant stays within targets laid out by the Director of Operations
- Oversee cocktail lists with Bar Manager, verify costs and inventory are at proper target
- Train FOH staff on available wines

**SKILLS AND QUALIFICATIONS**:

- 2 years’ experience in the field as a Manager or Supervisor, in a similar environment
- Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
- Sommelier accreditation or wine education is also an asset
- Strong leadership abilities; a positive outlook; passion for “the biz”
- Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail
- Solid communication skills, verbal, written and presentation
- Strong work ethic and self-motivated; high degree of integrity
- Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment

**WHY WORK FOR US?**
- Competitive Wages
- Discounts at all Scale Hospitality Group Restaurants
- Corporate Goodlife Fitness Rates
- FUN Team and Culture
- Medical/Dental Group Health Benefits
- Training, Development and Education Reimbursement

**SCALE HOSPITALITY GROUP** recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Vision care

Application question(s):

- Are you located in Toronto, ON?
- Are you legally able to work in Canada and have a valid SIN?