Operations Team Member

4 days ago

Victoria, Canada Gateway Services Inc Full time

**Operations Team Member**

**ABOUT UNTIL WE MEET AGAIN INC.**:
Until We Meet Again is part of Gateway Services, Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

**LOCATION**:587A Bay St, Victoria, BC V8T 1P5

**SHIFT SCHEDULE**:Monday to Friday, Full Time, Day Shift (8:00am to 4:00pm). May be flexibility needed for overtime and Saturday coverage.

**PAY**:$20-21/hr, plus benefits.

**SUMMARY**:
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the cremation machines, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Perform a variety of daily duties such as; operating the cremation machines, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
- Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
- Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
- Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
- Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
- Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
- Other duties as assigned. Cross training is provided to all team members.

**WHAT YOU NEED TO SUCCEED**:
**Education, Training and Experience**
- High school diploma or equivalent
- Preference for experience in a service industry
- Valid Driver License
- Strong communication in English - verbal and writing

**Skills & Abilities**
- Passion for Pets - Caring, patient, kind, and empathetic.
- Customer Focus - Prioritize quality, safety, and ethics.
- Problem Solving - Developing Solutions and Quick Thinking
- Proven team player who is flexible and adaptable.
- Energetic, self-motivated, and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety - Committed to working in a safe environment, e.g., OSHA
- Strong attention to detail

**WORKING CONDITIONS**:

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Regular lifting/moving 50-100+ lbs
- Regularly be exposed to elevated noise levels.
- Regularly be exposed to elevated heat levels.
- Regular handling of deceased pets.

**WHAT YOU CAN EXPECT FROM US**:

- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program

Monday - Friday

8am - 4pm w/overtime as required

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