Housing Administrator

**Division**:
Housing Services

**Important Notices & Amendments**:
SALARY IS CURRENTLY UNDER REVIEW

**This position**currently falls within our hybrid model**, allowing the employee to**typically**work**a minimum of**50% of**your** time**at your regular work location and the other 50% of time at home.**

**Temporary Duration**:
Approximate Duration: 24 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

**Don’t have every qualification?**

**Job Summary**:
Responsible for overseeing the administration of the affordable housing program; providing direction, clarification and guidance to all relevant stakeholders; ensuring that non-profit housing providers are meeting their obligations in compliance with provincial legislation and/or existing operating agreements, Niagara Regional Housing (NRH) policies/standards and housing program service agreements with operational audits and risk mitigation strategies.

**Education**:

- Post-secondary degree in Public Administration, Social Services, Business, or related discipline.
- Accreditation in property management from a recognized institution such as the Institute of Housing Management (IHM) is preferred.

**Knowledge**:

- Comprehensive knowledge of relevant legislation, including the Housing Services Act (HSA), Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), privacy legislation (MFIPPA and PIPEDA), Residential Tenancies Act (RTA), and the Ontario Fire Code.
- Significant computer and technology skills, specifically in Microsoft Office and Excel.
- Strong investigative, analytical, communication, dispute resolution, and problem-solving skills.
- Experience developing and implementing process improvements is preferred.
- Bilingual English and French is considered an asset

**Responsibilities**:
**_ Monitoring and administering the implementation of service agreements with non-profit housing providers, acting as a conduit between them and the government to ensure compliance: (40% of time)_**:

- Ensuring the services provided are in compliance with current housing program legislation, policies, guidelines and standards through leading in the timely development, implementation, communication, and modification of monitoring processes, Service Manager local rules and notices, and risk mitigation interventions.
- Provide oversight, clarification, and direction to housing provider boards, staff and/or management agents, and government officials on legislative requirements, Service Manager local rules, property management methods, policies and good business practices in all areas of property management (governance, funding agreements, rent-geared-to-income calculations, conflict of interest, maintenance issues, eviction procedures and tenant relations).
- Working autonomously to cultivate and maintain productive working relationships with housing providers and serve as the primary representative of the Service Manager, escalating contentious issues to management if unable to resolve.
- Develop and distribute training materials to housing providers and conduct workshops on various aspects of social housing programs.
- Formulate and revise reporting templates, communicate deadlines, and audit submissions.
- Support housing providers experiencing tenant/member issues as well as provide referral to the Eligibility Review Officer (ERO), Community Programs Coordinator (CPC), and community partners.

**_ Compliance and Operational Auditing - Plan and conduct moderate to high complexity compliance and risk audits/reviews to ensure compliance with legislative requirements and Service