Regional Operations Manager

**Job Location**:Edmonton AB - Clinic Support Office

**Job Type**:Full-Time Permanent

**Schedule**:Monday to Friday, 8:30 AM - 4:30 PM, occassional evenings and weekends as needed. Travel regularly throughout the region required.

**COMPANY INFORMATION**:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

**JOB PURPOSE**:
Reporting to the Senior Manager - Operations (Alberta and Central Operations), the Regional Operations Manager, Edmonton South (ROM) is responsible for driving the success of the Medicentres business within their region. This includes hands-on management and coaching of the clinic teams in order to meet quality care, customer service, financial, and operational goals, as well as communicating and implementing the organization’s strategic objectives to the clinics. It will also include liaising with community partners and stakeholders, where required.

In addition, the ROM, Edmonton South is also responsible for driving the success and growth of the Immigration business within Medicentres, including liaising with the immigration physicians, managing and coaching of immigration teams, meeting operational goals, and growing and developing the immigration program.

The ROM, Edmonton South also serves as a member of Medicentres’ Leadership team, assisting and supporting the development and planning of the organization’s future direction.

**JOB DIMENSIONS**:
**Direct Reports**:
Direct: Clinic Managers, Immigration Staff

Indirect: Clinic Staff, Regional Operations Support Staff

**Financial**:
Responsible for overseeing the finances of the region, and working with Clinic Managers on financial reporting and financial / resource management.

**Other**:
Assisting in Physician recruitment and retention. Working with community partners to build relationships and partnerships. Identifying and evaluating business development opportunities (either internally generated, or from the market). Keeping abreast of political regulations and rules related to the operations of ELNA / Medicentres’ businesses, including immigration policy.

**PRINCIPAL RESPONSIBILITIES**:
Clinic Management and Oversight:

- Lead a team of five (5) to ten (10) clinic managers within a geographical region.
- Oversee and manage regional and clinic performance goals including, but not limited to, patient retention, patient count, controllable expenses (including clinic labour and supplies), operational targets, and EBITDA.
- Provide leadership and motivation to clinic managers, lead by example, and demonstrate a ‘hands on’ approach in identifying and responding to issues in a timely manner.
- Liaise with, build relationships with, and manage satisfaction of all physicians to proactively deal with concerns, recruitment, and to retain the physician network.
- Lead the ongoing development of a customer service culture through patient, physician, and staff engagement.
- Work collaboratively with Human Resources regarding human resources activities including recruitment, training, developing staff, performance evaluations, disciplinary procedures, and employee relations.
- Communicate, lead, and support clear expectations of company strategic initiatives and operational standards to the clinic managers and physicians.
- Audit clinic processes, appearance, and customer service standards through regular visits.

Regional Team Leadership:

- Work collaboratively with the Operations team to ensure operational initiatives are planned and executed successfully.
- Recruit and onboard new clinic managers and assistant clinic managers.
- Regularly review clinic manager performance and provide ongoing feedback in a timely manner.
- Identify, mentor, and promote the development of successors within the operations team.
- Identify training needs and development plans and ensure compliance of all internal online training programs.
- Facilitate regular and ongoing team communication via conference calls, regional meetings, and clinic visits.
- Exemplify the organization’s core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis.

Immigration:

- Oversee and manage Medicentres Immigration