Installation/service Coordinator

2 weeks ago

Calgary, Canada Johnson Controls Full time

**Posting Title: Installation Coordinator**

**Be part of the future Let's Build a better Tomorrow Together**

We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are passionate about making a difference.

**What we offer**
- Competitive Pay
- Extensive Training with Best-in-Industry Resources
- Career Advancement Opportunities across Business and Geographies
- Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
- Encouraging, supportive, and collaborative team environment

**What you will do**
- Provides administrative, day-to-day support in the service operational areas at the local branch.
- Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
- Perform welcome calls to each customer within 48 hours of job booking.
- Communicate with customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
- Shipping and receiving all equipment for projects. Sending to Site and Contractors.
- Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each job. This includes initial installation meetings and each return trip thereafter.
- Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
- Track and verify on-time delivery of all materials needed to complete installations.
- Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
- Authenticate and process paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy and to ensure timely closeout of the installation.
- Facilitate the closing of each installation job either directly or through follow up with various other departments.

**How you will do it**
- Work with Sales and National Account teams on any installation concerns.
- Work with installers, sub-contractors, install manager and material handlers.
- Work with vendors regarding material shipments.

**What we look for**

**Required**
- High school diploma or equivalent.
- Customer service experience.
- Excellent written and verbal communication skills.
- Must have strong organizational skills and the ability to multi-task with attention to detail.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. **Johnson Controls listed in Forbes Best Employers for Diversity

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