Installation & Service Coordinator

**ABOUT US** We are an **award-winning organization**, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units - Richmond (our Headquarters), Calgary, Toronto and Texas. Radius Security is the leading end-to-end provider of innovative, commercial security system monitoring, installation, and maintenance in BC, specializing in live video guided dispatch. In conjunction with our sister company Radius Fire, we provide an unmatched service for fire monitoring. Our corporate culture is about fun, accountability, responsibility, respect, and continuous personal training & development. **VALUE OF THIS ROLE** The Installation & Service Coordinator will join our Radius Security Division, playing a crucial role in the seamless installation and maintenance of our systems. This position is essential in creating a WOW experience for both internal and external customers and is often referred to as our "Grand Central Station." The role ensures a smooth transition from sales to project installation, followed by ongoing maintenance. Without this role, our teams could not effectively carry out the installation of life-saving equipment or effectively take care of our valued customers. **Come be part of the magic that is Radius.** **CORE AREAS OF RESPONSIBILITY** - Installation & Service Coordination_ - Oversee ULC inspections from start to finish, including ticket creation, scheduling with customers, technician dispatch, addressing deficiencies, and closing out tickets upon completion. - Set up new customer accounts and create jobs for new installation projects. - Coordinate and communicate effectively with Project Managers, Field Technicians, the Command Center, Supply Chain team, customers, subcontractors, and external vendors to ensure smooth execution of work. - Maintain accurate and timely updates in internal systems regarding the status of installations and system maintenance. - Order inventory as needed. - Customer Experience_ - Performing basic troubleshooting if needed or transferring/escalating to the correct individuals to drive solutions. - Investigate incidents related to monitoring services, ensuring equipment is functioning properly and educating customers on recommended actions to mitigate future risks. - Miscellaneous Responsibilities _ - Build and maintain strong working relationships with internal departments and stakeholders. - Ensure accurate review and submission of technician timecards. - Develop and maintain standard operating procedures (SOPs) to support departmental consistency and efficiency. - Handle invoicing and report creation. **Please note**: this is not an exhaustive list, and other responsibilities may be required. **OUR IDEAL CANDIDATE** - **Non-negotiables**: You must be a **cultural driver with strong emotional intelligence and a passion for creating a memorable customer experience.**, We need someone who thrives on being around others and radiates positive energy. Your passion for building strong relationships and collaborating across all levels of the organization is essential. You are eager to make lasting positive impressions on customers and the internal team members you support. You are keen to ‘run to the problem’ and ‘be a fanatic about response time’. If you don’t have the answers - you take accountability to find them. You’re ready to roll up your sleeves, support the team where needed, and drive results within your scope. This role involves managing time-sensitive tasks, so we need a proactive individual who gets things done on time and right the first time. - At least **1-year prior experience** in Project/Service Coordination, Account Management or a related role. - **Proficiency using computers and Microsoft Office** with an ability to quickly learn new systems. Bonus points if you’re an Excel Wizard _(able to do: Pivot Tables, V-Lookups, Conditional Formatting) _or have experience with an ERP, Project Management or Ticketing Software. - Strong **organizational skills** to manage multiple tasks simultaneously with excellent follow-through. **WHY OUR TEAM LOVES WORKING HERE** - **Stability & Growth**: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us. - **Comprehensive Benefits Package**: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program. - **Career Development**: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization. - **Vibrant Team Culture**: We know how to have fun— It’s part of our DNA From team outings and pub nights t