Administrative & Surgical Coordinator

7 days ago

Toronto, Canada Studio Plastic Surgery Full time

Studio Plastic Surgery is one of Toronto’s leading plastic surgery and medical aesthetics clinics, known for delivering natural, beautiful results with the highest standard of patient care. We’re currently seeking a highly organized, polished, and client-focused Administrative & Surgical Coordinator to join our growing team.

This role goes beyond the front desk — you’ll be the first impression of our clinic and a key liaison in the surgical journey. You’ll guide patients from inquiry to consultation to surgery day with warmth, professionalism, and precision.

The Administrative & Surgical Coordinator is a vital member of our team, responsible for managing the patient journey from first contact through surgical booking. This role blends client service excellence, organizational efficiency, and medical knowledge to ensure a five-star experience for every patient.

Key Responsibilities:
**Front Office & Client Experience**:

- Schedule consultations and manage provider calendars efficiently
- Deliver exceptional service by addressing questions and concerns with empathy and clarity
- Track patient leads and follow up strategically to convert inquiries into bookings
- Maintain accurate records of patient interactions and appointment statuses
- Assist with EMR/CRM data entry, scanning, and file management
- Collaborate with the medical aesthetics and clinical teams to ensure a seamless patient experience

**Surgical Coordination**:

- Support the full surgical scheduling process — from consultation to OR booking
- Coordinate pre-operative appointments, clearances, and patient instructions
- Liaise with hospitals, surgical centers, anesthesiologists, and internal team to align all surgical logistics
- Prepare and organize all surgical documentation, including consent forms, required bloodwork, and detailed pre
- and post-operative instructions to ensure patients are fully informed post surgery
- Maintain a clear, proactive communication channel with patients as they prepare for and recover from surgery
- Monitor surgical calendars and waitlists to optimize booking efficiency and patient flow

**What We’re Looking For**:

- Minimum 3 years of experience in customer service, surgical coordination, or clinic administration (preferably in plastic surgery, aesthetics, or a medical setting)
- Excellent written and verbal communication skills
- High level of professionalism, discretion, and emotional intelligence
- Exceptional attention to detail and time management skills
- Strong tech skills — experience with scheduling platforms, EMRs, and Microsoft Office
- A warm, proactive, and polished approach to patient care and coordination

**Why Studio Plastic Surgery?**

At Studio, we blend clinical excellence with a boutique experience. You’ll join a high-performing, supportive team dedicated to delivering both beautiful outcomes and a thoughtful, elevated patient journey.

**To Apply**:
Expected hours: 40 per week

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- English (preferred)

Work Location: In person

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