Service & Installation Coordinator

3 days ago

Brampton, Canada Sentinel Dock & Door Solutions Full time

**Sentinel Dock & Door Solutions** is a Canadian company that provides commercial dock and door services. Established in 2025 by Trivest Partners, a private equity firm, Sentinel was formed through the acquisition of the following regional service providers:_ Lenworth Building Services_, _Pro Door & Dock Systems,_ _Mar-Lin Dock & Door, Door Doctor and Secord Docks._ These companies specialize in the installation, repair, and maintenance of overhead doors, dock levelers, and related equipment for commercial and industrial facilities.

**Door Doctor** located in Brampton is currently recruiting a **Service & Installation Coordinator**, to add to our growing team

The **Service & Installation Coordinator** plays a central role in ensuring the smooth operation of day-to-day service & installation activities within our fast-paced team. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logístical needs.

**Key Responsibilities**:

- **Schedule & Dispatch**:
Coordinate daily technician schedules, dispatch work orders, and optimize routes to ensure timely delivery service.
- **Customer Service**:
Serve as the primary point of contact for customers requesting service. Provide updates, follow-ups, and solutions to service inquiries.
- **Work Order Management**:
Open, close, and track service work orders in the system. Ensure accuracy in data entry and documentation.
- **Parts & Inventory Coordination**:
Assist in ordering and managing parts required for service jobs. Liaise with suppliers and technicians to ensure timely availability.
- **Technician Support**:
Provide logístical and administrative support to field service technicians. Confirm site access, required tools, and job-specific instructions.
- **Billing & Invoicing Support**:
Work with the finance team to ensure all completed work is invoiced accurately and promptly.
- **Reporting**:
Maintain daily/weekly service reports, tracking key metrics such as response time, job completion rate, and technician utilization.

**What we're looking for**:

- Prior experience in service coordination, dispatch, or administrative role (preferably in construction, trades, or a service-based industry)
- Strong communication skills—written and verbal
- Proficient in Microsoft Office (Excel, Outlook, Word); experience with service management or dispatch software an asset (e.g., Service Titan, Jobber, Jonas)
- Excellent organizational skills and ability to multitask
- Customer-focused, with a positive attitude and problem-solving mindset
- Ability to work well under pressure and adapt to a changing environment

**Compensation**: $50,000 ~ $55,000 annually

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