Installations Coordinator

6 days ago

Brampton, Canada Tasco Appliances Full time

**Position**:Installations Coordinator (permanent, full-time)
**Location**:Head Office in Brampton (hybrid WFH position)
**Salary**:Competitive pay & bonus structure

**Benefits**:Full health & dental benefits - family package included

The Installations Coordinator is responsible for servicing internal and external customers. They are accountable for handling customer issues, inquiries and processing transactions. The Installations Coordinator provides a professional and positive company experience to all customers.

**Job Duties**
- Complete all paperwork for installation appointments
- Update customer notepad in the internal computer system to record all calls to the installation department
- Complete follow up calls to ensure the customer is satisfied
- Act as the customer liaison between other departments when necessary
- Book installation appointments with customers when necessary
- Provide quotes for installation and assist with any admin work
- Qualifying customer’s for installation appointments when necessary
- Work with the sales associates to ensure the customer’s needs are taken care of
- Monitoring and address any issues within the installation inbox
- Assisting installers when needed
- Research and resolve customer problems, know when to escalate
- Other related duties as requested by the Manager

**Requirements**:

- Secondary School Diploma or equivalent
- 2-5 years' experience in Customer Service preferred.
- Strong customer service and troubleshooting skills
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure dealing with escalated calls in a busy work role
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proven data entry and typing skills
- Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department._

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

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