Installations Coordinator

2 weeks ago

Brampton, Canada Tasco Appliances Full time

**Position**:Installations Administrator (permanent, full-time)
**Location**:Head Office in Brampton (hybrid, 3 days in office)
**Salary**:Competitive pay & bonus structure

**Benefits**:Full health & dental benefits - family package included

As an Installation Administrator at Tasco Appliances, you will play a crucial role in coordinating and overseeing the installation of appliances in our customers' homes. You will work closely with our installation teams, customers, and various departments within the company to ensure a smooth and efficient installation process. Your attention to detail and exceptional organizational skills will be key in ensuring customer satisfaction and operational success.

**Job Duties**:

- Review delivery and installations booked for accuracy of information and site readiness while also identifying any special needs required
- Ensure all orders are paid prior to any scheduling
- Update invoice documents and notepad in the internal computer system to record inquiries and actions taken by the installation department
- Respond to all inquiries from other departments with respect to file reviews and asap requests in an efficient and respectful manner
- Provide quotes for installations and assist with any administrative work
- Work with the sales associates to ensure the customer’s needs are taken care of
- Assist customers and technicians with questions or concerns regarding their invoice.
- Update the system with accurate notes regarding transactions
- Prioritize multiple competing requests while maintaining a high level of service

**Requirements**:

- Secondary School Diploma or equivalent
- 2-5 years' experience in Customer Service preferred.
- Strong customer service and troubleshooting skills
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure dealing with escalated calls in a busy work role
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proven data entry and typing skills
- Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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