Volunteer Engagement Coordinator

"The best prescription I've ever given is a wish." - Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada WHAT IS YOUR BIGGEST WISH? Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness. “It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on” - Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym. MISSION, VISION AND VALUES Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child. Our values are Child-Focused, Integrity, Impact, Innovation, and Community. WHAT’S IN IT FOR YOU? - Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada - A collaborative team environment where you feel valued and inspired - An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours - Annual vacation starting at three weeks & additional paid leaves - Work/life balance and flexibility - Hybrid working environment - Employee Wellness Program - Corporate discounts - Continuous learning, development and internal training opportunities - Fun employee activities, contests, and more Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day WHERE YOU COME IN We are looking for a Volunteer Engagement Coordinator to join our team at Make-A-Wish Canada. Reporting to the Manager, Volunteer Engagement, the Volunteer Engagement Coordinator is responsible for coordinating the day-to-day operations of the volunteer program in the Western Region (BC, Alberta and Saskatchewan), including community outreach, training, and continuously engaging with our volunteers. The focus of this role is on building and maintaining positive and rewarding volunteer partnerships. This role can be based out of Vancouver, Calgary, Edmonton, or Saskatoon, and is a full-time, permanent, hybrid position. WHAT YOU WILL DO - Ensure wish reveals, wishes and fundraising events requiring volunteer assistance are properly staffed. - Identify new and innovative ways to build relationships with community members and volunteer associations/centres and job fairs. - Working closely with our Mission and Development teams, identify and fulfill volunteer needs. - Ensure volunteers are aware of the logistics pertaining to their assignments and that they are fully trained in advance of wish reveals, wishes, or fundraising events. - Attend large regional events to help coordinate volunteers as needed. - Coach volunteers and ensure their alignment with Make-A-Wish Canada’s values. - Create communication plans, in consultation with regional Communication Specialists, to ensure volunteers are continually engaged with Make-A-Wish Canada. - Maximize the use of existing MAWC volunteer engagement tools and stewardship resources to ensure volunteers are being actively stewarded. - Work with the Manager, Volunteer Engagement and colleagues across the country to provide feedback and best practices to ensure the development of a best-in-class volunteer program. - Conduct surveys to measure the success of the regional volunteer program. - Maintain up-to-date volunteer records in Salesforce. - Other duties as assigned. WHAT YOU BRING - Post secondary education in the Volunteer Management or Human Resources fields, or an equivalent combination of education, training and experience. Certified Volunteer Administration designation is considered an asset. - 3+ years of work experience within the non-profit sector, volunteer management focused preferred. - Demonstrated experience in using databases; and the ability to learn and adapt to new technology. Salesforce experience an asset. - Experience providing customer service to a highly diverse client base. - Demonstrated ability to balance multiple demands from various stakeholder groups. - Positive attitude: ability to take responsibility and be accountable; ability to deal with change in the workplace and be innovative; respect for others. - Must be highly motivated and enjoy working in a fast-paced environment on various tasks simultaneously. - Demonstrated experience in problem solving and good ju