Manager, Human Capital

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, and Hilton.

The Manager, Human Capital provides Human Capital leadership in the areas of recruitment & selection, performance management, succession planning, training, employee and labour relations, total rewards, employment legislation, policies & procedures and health & safety. The Manager, Human Capital is responsible for overseeing and managing the day-to-day operations of the Human Capital department and plays a key role in nurturing the hotel’s performance driven culture with an objective to create 100% Guest & Associate Satisfaction.

**Your Responsibilities and Duties**:

- Provide human resource consultation to the General Manager, Department Heads and Supervisors through thoughtful, concise, and strategic advice.
- Recognize barriers to success and facilitate proactive dispute resolution that supports a performance driven culture. Use judgment supported by human resource acumen and practical experience to escalate matters as required.
- Lead the delivery of SilverBirch human capital policies, practices and programs, as well as local standard operating procedures and practices.
- Manage the recruitment and selection function of the property for all positions.
- Oversee the new hire orientation program, including basic orientation (SilverBirch and brand specific) and hotel-wide orientation.
- Oversee the management of the Payroll Submission and the Associate Benefit Program.
- Maintain a safe and secure work environment in compliance with applicable Occupational Health & Safety legislation.
- Ensure the hotel is operating in full compliance with all provincially and federally legislated employment standards, guidelines and human rights codes.
- Remain current with and ensure hotel adherence to any applicable collective agreements.
- Conduct regular wage/salary reviews and local surveys as required.
- Conduct training needs analysis to identify skills and competency gaps. Utilize the results of the training needs analysis to assist managers in preparing individual and departmental training plans, utilizing the Learning Management System, to enrich our associates and support organizational excellence.
- Maintain an open-door policy for all and act as a liaison between associates and managers. Promote psychological safety in the work environment.
- Coach, guide and administer the progressive discipline process with the Hotel Managers and Supervisors and ensure Performance Management (PPR) evaluations are completed in accordance with SilverBirch guidelines and as per the collective agreement.
- Prepare and govern the Human Capital budget for the Hotel.
- Establish and maintain confidential associate files. Maintain the accuracy and integrity of human resource information systems.
- Prepare a variety of internal reports as required, including but not limited to, performance evaluation status, number/type of training workshops held and recruitment activity.
- Champion the Associate Engagement Survey process, interpret the results, and support the development and implementation of action plans. Champion an overall culture that supports sustainable engagement within the hotel.
- Administer the selection, recruitment and immigration paperwork of the Temporary Foreign Worker program in accordance with Canadian Immigration laws.
- Other related duties as assigned.

**Your Skills, Knowledge and Abilities Required**:

- Proven ability to build strong working relationships, internal and external to the organization, through integrity and trust.
- Strong presentation and facilitation skills.
- Excellent communication and organizational skills; capable of adapting communication style to various mediums and levels of the organization.
- Service focused, understands the principles and processes required for providing exceptional, personal service in a timely manner.
- Ability to work with budgets and planning.
- Strong leadership skills; seasoned coach and mentor.
- Excellent change management skills including excellent adaptability and flexibility

**Your Preferred Education & Qualifications**:

- 3-5 Years’ experience in Human Resources with at least 1 year in a leadership capacity.
- Degree, Diploma or Certificate in Human Resources Management.
- Thorough working knowledge of all human resources disciplines (benefits, collective agreements, compensation, training, recruitment, performance management, employee relations).
- Thorough knowledge of and practical experience with relevant provincial employment standards legislation.

**Position Details**:

- Normal office working conditions.
- Ability to work from home on occasion however the majority of the work is conducted within the hotel
- Flexible work schedule which