Job Id #30779: Tourism Product Development Specialist

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #30779: Tourism Product Development Specialist - Sport Tourism**:

- **Union**: Non-Union
- **Job Description ID #: 5588**:
**SUMMARY OF DUTIES**

Reporting to the Manager of Tourism and Events, the Tourism Product Development Specialist - Sport Tourism is responsible for increasing tourism business to the City of Hamilton by soliciting and attracting local, regional, provincial, national and international sporting events and sport related meetings and conventions to Hamilton. Manage and establish networks and support systems for the servicing of the Sport Tourism sector/delegates. Creates and administers programs which will significantly contribute to Hamilton’s economic base by increasing visitations to Hamilton. Contribute to the development and implementation of the City of Hamilton’s Tourism Strategy.

**GENERAL DUTIES**

Solicit and attract sporting events and sport meetings and conventions to book in Hamilton.

Work with local Indigenous communities to host major sports events for Indigenous athletes.

Arrange and conduct extensive sales calls, sales missions and participate in local marketplaces.

Liaise with hotels, University and College conference co-ordinators and convention and sport facilities, encouraging participation in Hamilton sponsored sales promotion activities.

Collaborate with internal partners to maximize use of City facilities and inform future capital investment.

Coordinate leads, write bid proposals and follow up reports, maintaining a high degree of confidentiality.

Organize and accompany prospective event organizers on inspections of hotels and related convention or sport facilities in our community, ensuring that the client receives the best impression of our City.

Work with the Tourism Coordinator to ensure events are well serviced in Hamilton, working with local partners, facilities, suppliers and contractors.

Responsible for tracking the results of sales activities, promotions, sales missions and the conversion of leads to sales in the Customer Resource Management System for Tourism (IDSS) by following all established policies and protocols.

Liaise with local, provincial and national sport tourism organizations including the City’s Recreation and Facilities departments, Global Spectrum/Core Entertainment, Sport Hamilton, Provincial sport ministries, Canadian Sport Tourism Alliance, and Ontario Sport Tourism Stakeholders group.

Responsible for implementing local awareness campaigns directed at local member(s) of Provincial, Canadian and internationally-based sport organizations.

Responsible for tracking results of events through materialization and post-event evaluation surveys, provide quarterly reports and updates to the local partners, staff team and management.

Perform other duties as assigned which are directly related to the normal functions of this position.

**QUALIFICATIONS**
- Previously related work experience normally acquired through the completion of a University Degree in Business Administration or equivalent degree and a Diploma in Sport Business Administration / Sport Marketing with related work experience.
- Demonstrated experience with sport tourism sales and the business of attracting and hosting sporting events
- Experience and/or ongoing learning to work successfully with Indigenous communities.
- Excellent verbal and written communication skills, with the ability to communicate appreciatively and effectively with all levels of staff, management, public/private sectors and the public
- Acute sense of confidentiality and judgement required
- Must be proficient in Business English, modern office practices and procedures
- Excellent organizational and time management skills with demonstrated ability to plan and organize work, set priorities and meet deadlines. Must have excellent problem solving and negotiation skills.
- Must possess initiative, good judgement and the ability to work in a team related environment.
- Must relate readily to the public and outside agencies, have a pleasant manner, have initiative and the ability to carry out instructions without detailed direction
- Must be able to work independently on complex bid proposals and coordinate activities with other partners and staff to promote smooth and efficient communications and information flow to clients
- Experience in a computerized environment including Word, Excel, Microsoft Outlook,