Job Id #30494: Knowledge Management Specialist

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #30494: Knowledge Management Specialist**:

- **Union**: Non-Union
- **Job Description ID #: 7749**:

- **Duration**:24 Months**
This vacancy is for a period of up to 24 months as a result of a new position.

**SUMMARY OF DUTIES**

Reporting to the Supervisor, Data Services (Knowledge Management), the Knowledge Management Solutions Specialist provides expertise and leadership in strategy, design, development, review, and management for all knowledge management capability by facilitating the implementation and sustainment of processes, policies, and procedures as well as shaping and laying foundations for the underpinning technologies. The Knowledge Management Specialist will be pivotal in advancing the municipality’s knowledge management strategies with a focus on data governance, data sharing, Electronic Document and Records Management Systems (EDRMS), and data literacy. This role involves managing and optimizing knowledge management systems, overseeing open data initiatives, ensuring robust data governance practices, and promoting data literacy across the organization. The position must understand the technology components related to Knowledge Management, document, and records management as well as the business drivers and needs regarding enterprise data and information access.

The Knowledge Management Specialist provides guidance and mentoring to staff that support the management of documents and records. Other projects assigned may include various types of work related to advancing the City’s data capabilities and information systems to support data driven decision-making and a culture of continuous improvement and innovation.

**GENERAL DUTIES**
- Responsible to lead and coordinate the implementation of the City of Hamilton’s Electronic Document and Records Management program while also establishing Knowledge Management goals and objectives. Develop, implement, and manage Electronic Document and Records Management Systems (EDRMS). Ensure proper classification, storage, and retrieval of documents and records in compliance with legal and regulatory requirements.
- Provide planning, input, direction and consultation for development and implementation of knowledge management policies and procedures, including compliance with legislations and industry standards.
- Implement and uphold data governance policies and procedures to ensure data accuracy, consistency, and security. Work with various departments to standardize data management practices and address data quality issues.
- Foster a culture of data literacy by developing and delivering training programs, resources, and workshops. Support staff in understanding and utilizing data effectively to drive decision-making and improve organizational outcomes. Work closely with IT staff to ensure the security, stability, and performance of knowledge management systems.
- Maintain and enhance the municipality’s knowledge management systems and repositories. Ensure information is well-organized, accessible, and up-to-date, supporting efficient knowledge sharing and retrieval.
- Create and manage content for knowledge management systems and open data portals, including documentation, guides, and best practices. Ensure all content is accurate, relevant, and aligned with organizational needs.
- Facilitate knowledge sharing across departments through best practices, tools, and techniques. Promote the integration of open data and knowledge management practices into organizational processes.
- Conduct training sessions and provide support to employees on knowledge management tools, EDRMS, open data platforms, and data literacy. Assist with onboarding new staff in these areas.
- Monitor and analyze the usage and effectiveness of knowledge management systems, open data initiatives, and EDRMS. Generate reports and insights to guide improvements and demonstrate impact.
- Collaborate with internal departments and external stakeholders to identify knowledge and data management needs. Collaborate with IT and other relevant teams to integrate knowledge management, data governance, and literacy practices.
- Oversee the publication, maintenance, and quality control of open data sets. Ensure that open data initiatives adhere to relevant policies, standards, and best practices, and enhance public transparency and accessibility. Lead the Open Data Working Group and Open Data c