Veterinary Medical Receptionist

6 days ago


Pincher Creek, Canada Auxillio VetShield Full time

**Veterinary Medical Receptionist**

**What does the role look like?**
- Booking in appointments for pet owners (accurately recording the clients reason for the visit, scheduling the correct service and adequate time for appointments)
- Advising clients over the phone on possible services they may want to consider (ex. Routine vaccines that are past due, pet grooming services, etc.)
- Asking each client how their visit was (notifying the Practice Managers if any clients didn’t have a good experience) and encouraging clients to provide us with a positive Google review
- Being the first point of contact for customers, whether it’s an appointment or general question
- Recording notes from clients and passing them on to the appropriate person
- Invoicing clients for each visit and reviewing each invoice for accuracy
- Correct pricing for services, additional charges are added, charges for medications, etc.
- Inventory management
- Entering new inventory in the system when it is received and completing inventory counts periodically
- Ordering office supplies as needed

**What are we looking for?**
- Your previous experience could include working as a Customer Service Representative/Client Care Specialist, general Receptionist or Administrative Assistant
- At least 2-3 years of related or transferable work experience

**What’s in it for you?**
- A competitive total compensation package, which includes a benefits plan
- The opportunity to learn and collaborate with experienced employees
- The opportunity to work for a company that encourages ideas and has recently completed major renovations


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