Customer Service Specialist

3 days ago


Burnaby, Canada Groupe Touchette Inc. Full time

**Job purpose**

The Customer Service Specialist will provide support to customers. Do you enjoy talking to customers and providing them with solutions?

We have the challenge for you

**Responsibilities**
- Provide exceptional customer service at all times;
- Answer incoming calls from customers to promote the various products offered by the company or suggest alternatives;
- Enter all customer orders into the system;
- Follow up on the status of deliveries;
- Assist in the planning of special order deliveries with external transportation companies;
- Perform inventory research within our network and with outside vendors as needed;
- Any other related duties.

**Success Factors**
- Minimum 2 years of relevant customer service or sales experience (phone center experience is an asset);
- Knowledge of distribution and inventory concepts, preferably in the tire industry (an asset);
- Solution oriented;
- Collaborative and team oriented;
- Fluency in French and English, strong written skills;
- Comfortable with technology (working with computers) and good understanding of the Microsoft Office suite.

Work Remotely
- Temporarily due to COVID-19

**Job Types**: Full-time, Temporary, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Language**:

- French and English (required)



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