Outbound Call Center Representative

1 week ago

Greater Toronto Area, Canada Lifestyle Home Products Full time

**What does being a Call Center Representative mean at Lifestyle Home Products?**

As a call centre representative at Lifestyle Home Products, you will spend most of your time making outbound calls, and receiving incoming calls, to-and-from potential customers and helping them come with a solution for their home Windows & Doors, Jacuzzi Bath Remodeling, and our Four-Season Sunrooms.

You will utilize our CRM and Cloud Call Center Software to streamline the process and maximize your ability to make a significant impact on our collaborative success.

You will become part of a team that shares a common goal—improving the Lifestyles of our customers and employees for years to come. We achieve this with a flexible remote environment, while still delivering valuable opportunities for professional development & growth.

**Here’s what you bring to the table as a Call Centre Representative**:
Self-accountability is important. We believe in your ability to hold yourself responsible, and work effectively in a work-from-home setting. Here’s what we need from you:
Make outbound calls and receive inbound calls from various lead sources.
- Promote our routine sweepstakes and product promotions to potential customers.
- Effective communication skills to build rapport with prospects and schedule appointments for our Sales Team.
- Work with various departments to support the sales process from start to finish.
- Address questions, concerns, and overcome objections to help potential customers.
- General customer service skills including active listening and empathizing with customer needs.
- Negotiation skills to help the customer understand how the product or service meets their needs.
- Confirm appointments daily and reschedule whenever required; ensuring other team members are well informed to deliver a great customer experience.
- Participate in weekly huddles and routine training sessions in-house, and with various vendors.

**Here’s what we're looking for**:

- The ability to manage your own schedule effectively.
- A high school diploma or equivalent.
- At least 3 years of inbound & outbound telemarketing experience.
- At least 3 years of experience working with CRM & Call Center Software (Lead Perfection & Five9 is considered an asset).
- Proficiency with various Microsoft Office & Google Workspace Applications (Word, Excel, Gmail, Calendar, etc.).
- A commitment to continuous professional development & training workshops.
- The ability to attend weekly meetings, to review calls and discuss improvement strategies.

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flextime
- Life insurance
- Vision care
- Work from home

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- telemarketing: 3 years (required)

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