Service Advisor

2 weeks ago

London, Canada Ford Full time

Eansor Auto Group is looking for a **Service Advisor** in London at Courtesy Ford Lincoln

As a Service Advisor at Courtesy Ford Lincoln, you will be the primary point of contact for customers requiring automotive maintenance or repair services. You will provide exceptional customer service by greeting customers, assessing their service needs, and coordinating vehicle service appointments. Additionally, you will act as a liaison between customers and our service technicians, ensuring clear communication and timely updates on service progress. Your attention to detail, strong communication skills, and automotive knowledge will contribute to the overall success of our service department.

Our company is looking for a customer centric individual who is passionate about building relationship with our customers.

**Hours**: Tuesday-Saturday 8am-5pm.
**Compensation**: Salary (40k+ based on experience) + Bonuses

**Job Duties**:

- Work with customers to understand their needs and answer questions and inquiries.
- Open and invoice repair orders, keeping administratively current.
- Liase between the client and technician and sell the recommended work as per technician's inspection and diagnostics.
- Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
- Additional duties as assigned.
- Previous Dealership/Shop experience is required.
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Ability to problem solve and high attention to detail.
- Loves a fast pace environment, can handle multiple clients at once.
- Computer skills and understanding of technology.
- Experience with Reynolds Ignite software considered an asset.

**Why Work for Eansor Auto Group**

The Eansor Auto Group is a locally based, family owned and operated company serving the automotive needs of our neighbours in London, St. Thomas, and surrounding areas. With over 27 years of experience selling and servicing both Ford, Lincoln, and a variety of pre-owned vehicles, we have built an amazing team and customer base. Our number 1 priority is customer satisfaction. We value our team members and provide lots of opportunities for expanding your skills and career. We hope you will join our team of dynamic, hard working individuals and grow with us

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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