Service Advisor
16 hours ago
Eansor Auto Group is looking for an **Service Advisor** in London
The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers. The Service Advisor is responsible for gathering and interpreting information on vehicle condition from the Service Technicians in order to advise the customer on recommended or urgently required services and communicate this information in a professional manner, explaining the benefits of services and the potential outcomes of postponing repairs.
**Job Duties**:
- Work with customers to understand their needs.
- Work with customers to answer questions or concerns.
- Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
- Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
- Additional duties assigned.
- Rotating Saturdays with a lieu day off during the week
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Professional appearance and manners.
- Ability to problem solve and high attention to detail.
- Loves a fast pace environment.
- Computer skills and understanding of technology.
- Experience in a service dept and/or with Reynolds ERA software considered an asset.
- Will to perpetually educate yourself on Ford/Lincoln products
**Why Work for Eansor Auto Group**
The Eansor Auto Group is a locally based, family owned and operated company serving the automotive needs of our neighbours in London, St. Thomas, and surrounding areas. With over 25 years of experience selling and servicing both Ford, Lincoln, and a variety of pre-owned vehicles, we have built an amazing team and customer base. Our number 1 priority is customer satisfaction. We value our team members and provide lots of opportunities for expanding your skills and career. We hope you will join our team of dynamic, hard working individuals and grow with us
Go to our website to see more about our company and the many reasons why you will want to work for us
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest
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