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Manager at Dog

3 weeks ago

North Vancouver, Canada Jet Pet North Shore Full time

**Full-Time Facility Manager - Premium Pet Resort | $50,000 - $65,000/year | Dog-Friendly Workplace**:
Location: North Vancouver, BC
Hours: 5 days/week (includes weekends/holidays)

Salary $50,000 - $65,000 / year

**Join a Team That Loves Pets as Much as You Do**:
**Who We Are**:
**Company Purpose**: We help pets be a more valued member of their family by providing an amazing care experience while their parents are away.

**Our Values**:
**Together**

We are in this together. We respect and look out for one another. We know we're all human, and we can’t do any of this alone.

**Inspired**

We are passionate about what we do, and know that we are connected to something greater than ourselves.

**Inventive**

We are creators, leaders, and self-starters. We try new things, continuously learn, challenge convention, and we’re not afraid to fail.

**Authentic**

We are genuine to our brand, purpose, and values. We're not perfect, and we don't pretend to be. We are always transparent and do the right thing - even when no one is looking.

**Tenacious**

We never settle. We get stuff done and we get it done really well. We are determined to do this better.

**Playful**

Life should be fun. We like to laugh. Let’s play

**Job purpose**:
The core purpose of the Manager is threefold: (1) Manage our Jet Pet North Shore team, facility, and customer relations and communication as efficiently as possible while living out our Company Values; and (2) Lead Inside Sales and ensure that all services are systematically performed consistent with our company ethos, culture and brand standards; and (3) To delight our customers while focusing on fostering a happy team and a profitable business.

**Key responsibilities**:
**Team Management**

- Assisting in the recruiting of new team and terminations when necessary
- Lead by example, is hands-on with a positive, can-do attitude, is solution driven and open to new ideas
- Engage and motivate team to grow careers within Jet Pet, be aware of existing and potentially new career paths within the company
- Creating & continually updating training manuals and efficient work processes with the senior team, for our team
- Supervising the training of team with the senior team, using the training manual and process training lists
- Setting work schedules and authorising shift changes (keeping team hours to the necessary amount per week to align with budget and adequality staffing with senior team vs part-time team)
- Finding cover when a team member can not work a shift
- Dealing with team issues and being open to accepting feedback and ideas for improvement
- Accepting and giving clear, positive, and constructive criticism
- Ensuring all procedures are followed 100% in accordance with Jet Pet Procedures, 100% of the time in the daily running of the facility (striving for excellence)
- Being reachable in case of team questions or emergencies, if not available to have set a plan in place with the senior team and the Director of Operations

**Customer Relations**

- Providing great customer service, leading Inside Sales at front desk and driving sales with clients for booking day-care and resort stays
- Handling customer issues in a manner consistent with our values
- Reading pet vaccine certificates and keeping an eye on all guests with routine health assessments
- Overseeing behaviour assessments with prospective guests/clients
- Making contact with owners who have pets that have failed an assessment, have been badly behaved while in the resort, or may need to be banned from future stays

**Facility Management**

- Managing the facility and giving clear feedback to the Director of Operations and other Owners
- Organising all supplies from suppliers (cleaning products, office supplies, food and more). Consistently comparing prices for the best option
- Prepare, review and present monthly financial reports
- Track expenses and revenue and analyze fluctuations
- Plan to keep expenses at an acceptable percent of revenue
- Oversee day to day banking reconciliation
- Spot checking regularly to ensure that Jet Pet’s brand standard is being upheld
- Assisting in developing, implementing, and evaluating policies and procedures for the operation of the facility
- Ensure cleanliness at all times in the facility
- Making the decision on vet care (assisted by the Director of Operations if required) when a client or emergency contact can not be reached
- Attending monthly management meetings

**Skill and Trait Requirements**:

- Leadership experience
- Integrity
- Good time management and ability to manage conflicting priorities
- Ability to meet deadlines that have been agreed with Director of Operations
- Good at problem solving
- The ability to listen and manage staff/client issues
- Clear, confident communicator
- Delegate accordingly
- Compassion and positive mindset
- Leadership skills
- To live out our ethos and culture while doing all of the above
- The ability to have fun