Customer Support Service Dispatcher

2 weeks ago

Montréal, Canada Hardt Full time

**Key Areas of Responsibility
Assist customers by selecting and dispatching service requests;

Respond to telephone or any other electronic inquiries;

Maintain the data associated with service requests;

Back up to any admin position as required.

**Qualifications
Holds a high school diploma;

Minimum 1 year call center or customer service experience;

Demonstrate a strong service focus;

Willingness to be flexible in work schedule;

Good computer skills, and ability to use Outlook, Excel and Word effectively to perform duties;

Bilingual written and verbal, English/French; Spanish will be an asset.

**Working Conditions**

Normal for an office environment. Work week consists of 37.5 hours, from Monday through Friday.

Hardt encourages working from home where the type of work permits it at a maximum of 3 days per week and
minimum 2 days in the office. Team members should coordinate with their Supervisor to assess what is suitable
and define best options that respect both employees’ and business needs and deliverables. Working from home
will be possible when fully trained.- Complete benefits package offered
- Potential bonus (based on Company performance and individual performance)
- Hardt endorses an Equal Employment Opportunity Program and invites women, members of visible and ethnic _
- minorities, Aboriginal people and persons with disabilities to apply. The masculine gender is used solely for the _
- purpose of shortening the text._

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