Dispatcher

2 weeks ago

Montréal, Canada FleetOptics Inc Full time

**Title**: Dispatcher

**Reports To**:Operations Manager

**Territory**:Montreal, QC

**Status**:Full-time, Days, Afternoons and/or Weekends

**Department**:Operations

**Position Summary**

**PURPOSE**

The Dispatcher serves as the direct point of contact for a group of Vendors. The Dispatcher plays a key role in managing the day-to-day operational requirements of the business. The Dispatcher is the “go to” person to help minimize or remove barriers to support Vendors in meeting on-time delivery service standards.

**ACCOUNTABILITIES**:

- Lead and dispatch a group of Vendors who are responsible for following SOPs and delivery protocols
- Assign and monitor routes, and coordinate rescue plans as necessary
- Encourage and advocate safe driving practices
- Manage Vendor’s routes based on the company needs
- Compile daily, weekly, monthly reporting as necessary
- Ensure vehicle inspection reports are precise and complete
- Audit vehicles as necessary
- Assist the Operations Manager as needed

**SKILLS AND QUALIFICATIONS**:

- Minimum one (1) year experience routing and dispatching a fleet of drivers
- Minimum two (2) year experience in a customer service-oriented role
- Excellent time management and organizational skills
- Strong computer literacy required, particularly Microsoft Office/Excel
- Post-secondary education in transportation, operations or logistics an asset
- Previous experience with scheduling is an asset

**WORKPLACE, LANGUAGE AND PHYSICAL REQUIREMENTS**:

- Full-time, Days, Afternoons and/or Weekends
- Work in a fast-paced environment and make effective decisions
- Bilingual - Quebec

**CORE COMPETENCIES**:
Change Acceptance Creativity Communication

Decision Making Flexibility Initiative

Innovation Interpersonal Savvy Problem Solving

Resilience Resourcefulness Urgency

**ROLE SPECIFIC COMPETENCIES**

Technical Expertise Learning Agility Time Management

Pay: From $65,000.00 per year

**Benefits**:

- Extended health care
- Life insurance
- Paid time off
- RRSP match

**Education**:

- DCS / DEC (preferred)

**Experience**:

- dispatching: 1 year (required)

**Language**:

- French and English (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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