Dispatcher
2 weeks ago
**Title**: Dispatcher
**Reports To**:Operations Manager
**Territory**:Montreal, QC
**Status**:Full-time, Days, Afternoons and/or Weekends
**Department**:Operations
**Position Summary**
**PURPOSE**
The Dispatcher serves as the direct point of contact for a group of Vendors. The Dispatcher plays a key role in managing the day-to-day operational requirements of the business. The Dispatcher is the “go to” person to help minimize or remove barriers to support Vendors in meeting on-time delivery service standards.
**ACCOUNTABILITIES**:
- Lead and dispatch a group of Vendors who are responsible for following SOPs and delivery protocols
- Assign and monitor routes, and coordinate rescue plans as necessary
- Encourage and advocate safe driving practices
- Manage Vendor’s routes based on the company needs
- Compile daily, weekly, monthly reporting as necessary
- Ensure vehicle inspection reports are precise and complete
- Audit vehicles as necessary
- Assist the Operations Manager as needed
**SKILLS AND QUALIFICATIONS**:
- Minimum one (1) year experience routing and dispatching a fleet of drivers
- Minimum two (2) year experience in a customer service-oriented role
- Excellent time management and organizational skills
- Strong computer literacy required, particularly Microsoft Office/Excel
- Post-secondary education in transportation, operations or logistics an asset
- Previous experience with scheduling is an asset
**WORKPLACE, LANGUAGE AND PHYSICAL REQUIREMENTS**:
- Full-time, Days, Afternoons and/or Weekends
- Work in a fast-paced environment and make effective decisions
- Bilingual - Quebec
**CORE COMPETENCIES**:
Change Acceptance Creativity Communication
Decision Making Flexibility Initiative
Innovation Interpersonal Savvy Problem Solving
Resilience Resourcefulness Urgency
**ROLE SPECIFIC COMPETENCIES**
Technical Expertise Learning Agility Time Management
Pay: From $65,000.00 per year
**Benefits**:
- Extended health care
- Life insurance
- Paid time off
- RRSP match
**Education**:
- DCS / DEC (preferred)
**Experience**:
- dispatching: 1 year (required)
**Language**:
- French and English (required)
Willingness to travel:
- 100% (required)
Work Location: In person
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