Ehealth Registries Customer Service Representative

**Employment Type**: Permanent Full-time

**Location(s)**: SK-Rgna-Regina

**Salary Range**: $22.230 - $27.856 Hourly

**Why eHealth?**
We may be biased, but eHealth Saskatchewan is the place to be right now We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.

Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

**About the Role**:
This is more than just a call center role — it's an opportunity to make a meaningful impact every day. We're looking for someone special who thrives in a fast-paced environment and genuinely enjoys helping others. As the frontline voice of our organization, you'll be supporting the people of Saskatchewan by answering inquiries related to health cards and vital statistics. Your work ensures that individuals receive the information and services they need, and your dedication helps build trust in the systems that support our communities. Because of the importance of this role, it is on-site only. Being present in the office every day ensures we maintain the high standards of service our clients rely on.

**Typical Daily Duties**:

- Actively listen and provide clear, concise and accurate information and/or explanations both verbally and in writing.
- Communicate effectively in the English language both verbally and in writing.
- Independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions.
- Identify issues, concerns or problems, consider various options, and determine appropriate course of action in a timely and accurate manner.
- Identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
- Work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met.
- Compile data or reports drawing from paper and electronic records to enter, amend and retrieve data from databases.

**What we are looking for**:

- Knowledge of database systems
- Knowledge of Microsoft suits (Word, excel, outlook, SharePoint)
- Minimum typing speed of 40 words per minute. (Applicants who move forward in the recruitment process will be asked to complete a typing assessment)

**Competencies**:
**Communication (Verbal and Written)**
- Ability to clearly and accurately explain complex issues, policies, procedures, referencing legislation and other information to clients and co-workers.
- Ability to listen, accurately comprehend and orally respond to inquiries from clients, other agencies or the general public and/or relay information, directions or questions in person or over the phone in an accurate, clear, concise and courteous manner.
- Ability to compose, edit, and format written correspondence.

**Customer Focus**
- Demonstrated ability to handle client inquiries and concerns with confidence, professionalism, and empathy.
- Ability to resolve difficult or sensitive situations effectively.

**Attention to Detail**
- Accuracy in data entry, reviewing documentation, and processing requests related to vital events and health coverage.

**Technical Proficiency**
- Strong computer skills, including the use of electronic databases and Microsoft Office tools.
- Understanding how to navigate and search within our systems to find relevant data quickly.

**Analytical & Problem Solving**
- Ability to identify, clarify and analyze relevant issues, concerns, or problems in order to provide options/recommendations and/or to implement solutions in a timely fashion.
- Comfortable working with changing procedures or systems and finding solutions to client issues.

**Interpersonal**
- Ability to liaise with other agencies, staff, ministries, and the public to