Customer Service Representative

2 weeks ago

Mississauga, Canada Universal Field Supplies Full time

**Customer Service Rep**

**Location: Mississauga**, ON**

**Reports To**: Customer Service Director**

**Hourly**

**Summary**:
**Duties & Responsibilities**:

- Researches, enters and updates required information using available resources
- Manages and resolves customer complaints, identifies and escalates priority issues
- Provides customers with accurate product and service information, follows up when needed
- Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service.
- Makes outbound calls as assigned
- Other duties as assigned

**Qualifications**:

- High School Diploma Required. Degree preferred.
- Minimum of 2 years’ experience working in a high volume, fast paced smaller call center environment
- Experience working with outside sales force and handling key and national accounts
- Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word
- Excellent communication skills, both verbal and written
- Strong organizational skills
- Demonstrated success managing sales account relationships
- Good attention to detail - MUST be able to multi-task
- Great attitude & ability to thrive in a close team environment
- Experience in the arborist industry is highly preferred

**Physical Demands**:
**Light Work** involves lifting up to 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Frequent walking, standing, and sitting. Frequent reaching and/or grasping using hands and/or arms. Frequent use of hands requiring dexterity in using the telephone, computer keyboard, or other objects. Visual ability including distance, peripheral and depth perception. Regularly required to talk and hear.

**Management reserves the right to change the above description at any time as required and does not in any way constitute an employment contract.**

**_____ I understand that this job description does NOT constitute a contract for employment and that Sherrill Inc. may exercise its employment-at-will rights at any time.**

**______ I certify that I can perform the essential functions of this position as outlined in this job description.**

8:30am - 5:00pm
8hrs

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