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Customer Service Representative
2 weeks ago
Our office is actively searching for a Customer Service professional to join our team.
The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand recognition, and brand loyalty. As the Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.
**Customer Service Representative Responsibilities**:
- Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations.
- Document all customer activities, resolutions, requests, and complaints in our CRM software.
- Build sustainable relationships and trust amongst customers through open and interactive conversations.
- Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle.
- Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution.
- Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.
- Go the extra mile to engage and support customers.
**Customer Service Representative Requirements**:
- At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience
- Track record of high-level performance and an intense desire for growth and advancement
- Possess a confident attitude and strong communication and presentation skills
- Empathetic demeanor and passion for working and helping people in an individual or team setting
- Able to multi-task, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment
**Salary**: $43,000.00-$53,000.00 per year
**Benefits**:
- Employee assistance program
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
Work Location: In person
