Digital Solutions Technical Support Specialist
7 days ago
**Digital Solutions Technical Support Specialist**
**A DAY IN THE LIFE **
- Maintain documentation of technical solutions, troubleshooting procedures, and FAQs.
- Collaborate with the Support team to resolve issues and address user questions. Escalate unresolved issues to internal teams for timely resolution.
- Collaborate with Directors of Technology Application on feature enhancements and training.
- Stay updated with industry trends to enhance product knowledge and contribute to the product pipeline.
**HIRING PREFERENCES**
- In addition to your passion for technology and software solutions tailored for livestock operations, we count on your strong communication skills and ability to convey technical information effectively. _
- MSc in Animal Science, Agricultural Science, Animal Biology, or related fields.
- Strong problem-solving and analytical abilities with attention to detail.
- Excellent multitasking and time management skills in a dynamic work environment.
- Customer-oriented mindset with a focus on exceptional service.
- Team player attitude with effective collaboration skills.
**NICE TO HAVE**
- Experience with animal models or precision farming software is a plus.
- Experience with CRM systems and ticketing tools is advantageous.
- Proficiency in English; French language skills are an asset.
**We, in turn, will take great care of you **through our commitment to continuous learning, supportive team and an attractive total compensation package that includes a bonus, competitive health package and retirement benefits
- Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. _These values are engrained into our core and shape everything we do._
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