Application Support Specialist

2 weeks ago

Puslinch, Canada Mammoet Full time

SUMMARY OF THE ROLE:

- **Business Application Support Analyst**:

- Working at Puslinch, On

WHAT YOU’LL BE DOING:
Key Responsibilities:

- Application Support:

- Escalate complex issues to higher-level support and/or suppliers when necessary.
- User Assistance:

- System Maintenance and Monitoring:

- Collaboration:

- Documentation and Reporting:

- Maintain accurate records of support requests and resolutions.
- Continuous Improvement:

- Stay up-to-date with industry trends and best practices.

WHAT YOU’LL NEED:

- Bachelor's degree in Computer Science, Information Technology, or related field. or experiences in a related field.
- Excellent problem-solving and analytical abilities.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Customer-focused with a proactive approach to support.

Preferred Skills:
- SAP / CRM / Office 365 / Sharepoint / Teams /
- Understanding of ITIL/ISM or other IT service management frameworks.
- Experience in utilizing ticketing systems (TOPdesk or other similar)

WHAT YOU’LL GET:

- _Flexible Work Schedule (Hybrid)_
- _ Health and Dental Benefits_
- _ GRSP match_
- _ Company sponsored events_
- _ Paid vacation_
- _ Employee Assistance Program (EAP)_
- _ Educational Reimbursements_
- _ Casual dress_

WANT TO KNOW MORE?:
mammoetcareers

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