Dispatcher

1 week ago

London, Canada John Aarts Group Ltd. Full time

As one of Ontario’s established integrated construction services companies, the John Aarts Group Ltd., which includes J-AAR Excavating, AAROC Aggregates, AAROC Equipment, Concrete Forming (1980) and Dutch Brothers Ready Mix is proud to have participated in the growth and development of Southwestern Ontario.

We are seeking a **Dispatcher** **who is aspiring to reach their potential in the field of construction, reporting to the General Superintendents. **J-AAR Excavating** is part of the John Aarts Group responsible for heavy civil contracting.

**Environment**

While supporting a construction environment you will be working in-person at J-AAR Excavating’s main location in London, ON. This position can be a high-stress and demanding role. Your support may be required outside of normal work hours.

**How you will make an IMPACT**
- Efficiently dispatch personnel according to job scheduling and project needs or as required
- Coordinate with project managers, supervisors, and other team members to allocate proper scheduling
- Prioritize urgent requests, handle emergency situations, and adjust schedules as needed to respond to unforeseen circumstances
- Ensuring TREAD Dispatch software is utilized by all truck drivers and enforce utilization of the software
- Awareness of the location of drivers/trucks at all times using TREAD Dispatch software
- Assist drivers with routing directions, delivery issues, and communicating service requirements
- Monitor road conditions, construction zones, and accidents in order to revise routes as needed
- Monitor and respond to driver calls and messages
- Update customers on the status of their deliveries including any delays that occur
- Active involvement with problem-solving of issues presented
- Proactively identify and resolve potential scheduling conflicts to minimize downtime and optimize productivity
- Other duties as assigned, including but not limited to, covering and supporting other administrative staff during our busy construction season and staff holidays

**How you WOW us**
- High School Diploma or GED preferred
- 3 years of relevant experience in a Dispatching role is preferred
- Strong interpersonal communication skills both verbal and written
- Excellent organizational skills
- Willingness to cross train
- Ability to multitask
- Works well under pressure
- Experience with Tread - Transportation Management System considered an asset
- Good customer service acumen
- Strong attention to detail
- Flexible regarding working hours
- Ability to keep accurate records
- Strong ability to build and maintain lasting relationships
- Demonstrated commitment to Health & Safety

**How we TAKE CARE of our PEOPLE**
- Great team and work environment
- Training provided
- Skill building, career advancement and training opportunities
- Referral bonuses
- Company paid benefits
- RRSP contributions
- A team member focused culture with a common objective of finding out what we are capable of and reaching our potential
- We Celebrate our Achievements: holiday parties, BBQs, fishing derby, sporting event tickets, golf days, and so much more

John Aarts Group Ltd. welcomes all applicants and is committed to a diverse workforce. If you require accommodation, please contact the People and Culture Department.

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