Intake, Outreach

**Who is Causeway?**
Causeway is a not-for-profit agency that empowers ALL people by helping those with mental illness and other challenges find meaningful work. We have a desire to see people treated with dignity and respect. We believe that there is no limit to anyone’s potential. By leveraging their talents and abilities, we work to shift society’s perspective regarding people whose value has not yet been recognized.

**What will I be doing?**
As the Intake, Outreach & Community Support Worker, you will be working with potential clients that are seeking services from Causeway Work Centre and partner with other like
- minded community organizations to generate referrals to the agency programs. Your role will include collaborating with other like-minded community organizations to build partnerships & generate new referrals, providing information and intakes both internally at Causeway and at various locations across the city. Your role will include assessing program eligibility and supporting individuals in accessing the best suited program or support within Causeway.

You will also provide Causeway participants with support, information & referrals to other community agencies, online resources and health services when needed, attending initial appointments with them if necessary and assist in navigating support systems. You will build and strengthen relationships with other Ottawa and area Social and Health Service Organizations, through but not limited to: outreach, presentations, tours, community events, networking, committees and education. You will work as a member of the Intake & Community Support team, Causeway and the community at large to provide a person-centered approach to assisting individuals in achieving their employment goals.

**What will my duties include?**
- To act as the first contact between the referring agency and / or client(s)
- To provide outreach to individuals and organizations in our community who would like more information or to access our services.
- To provide Agency & Program information/resources/tours to interested participants/family members/referral agents, etc.
- To assist participants in understanding and selecting the Causeway programs/services that best suit their needs and goals.
- To refer participants to additional programs and services in the community to help meet their needs.
- To gather and update information on community resources and services available throughout Ottawa & area.
- To keep up-to-date, accurate statistics reflecting referrals, assessments, and participant successes and challenges.
- To work closely with staff in all programs to ensure a smooth transition between intake, referral, and program participation.
- To assist individuals in accessing and navigating the services they need from other service providers and organizations in the Ottawa area.
- To develop & nurture strong working relationships with agencies throughout the Ottawa area and Eastern Ontario to increase opportunities for individuals to connect/refer/access Causeway programs and services.
- To promote and represent Causeway’s programs and services through outreach, networking, committees and education.
- To accurately maintain participant files, utilize assessment tools (including OCAN), and submit necessary statistical reports in an accurate and timely manner using EMH (client management software)

**What will I bring to the organization?**
- Ability to communicate in both English and French. Other languages considered a strong asset.
- College diploma or university degree required.
- 3-5 years related work experience with vulnerable populations.
- Experience/knowledge of mental health, addictions, disabilities and barriers to employment
- Exceptional knowledge of resources and supports in the Ottawa and Eastern Ontario region.
- Exceptional communication, interpersonal and leadership skills with strong ability and desire for public speaking, networking and partnership development
- Adaptable and resourceful with the ability to self-manage and prioritize workload.
- High energy to motivate and support participants with a passion for relationship building.
- Critical thinking and problem-solving skills
- Crisis management experience
- Ability to multi-task and work a flexible schedule.
- Excellent time management skills, well organized with attention to detail.

**Why should I work here?**

At Causeway, we are focused on building better communities by employing each person’s abilities and this starts with our team. When you join Causeway, you can expect:

- A supportive, inclusive and collaborative environment
- Starting salary of $40,000/year - 35 hours/week
- 3 weeks’ vacation leave
- Generous sick time, appointment time and statutory holidays
- Additional paid time over the holiday break between Christmas and New Year’s Day
- Free access to a full onsite gym
- Group Benefits and Pension Plan (shared by employer and employee)
- Opportunities for professional devel