Case Manager/ Intake Support Service(Bilingual)

Please send a **cover letter** along with your resume expressing how your experience relates to the position of Case Manager at St Mary's Home.

**About us**

St. Mary’s Home is a not-for-profit charitable organization serving the Ottawa area and beyond. SMH has continuously and responsively served pregnant youth in Ottawa since 1933. Specialized residential and community support services are provided to marginalized young pregnant women (ages 12-25), young parents and their children. The approach is holistic, grounded in a strong commitment to strengthen and build upon the personal resilience of each individual.

**Position Summary**:
The **Bilingual Case Manager** reports to the Direct Service Manager. This Case Manager (CM) role provides support to **both **sites; residential program & young parent outreach center. CM role is to implement the Mission Statement of SMH by providing Service Support and Case Management to at-risk pregnant / parenting youth and their infants who are living in our Residential Program and/or attend the Outreach Center. Within a strengths-based philosophical framework, the CM promotes positive dynamics, defuses negative dynamics and is a positive role model.

While at the Centre, the CM will implements intake, assessment, system navigation and outreach support with youth who are pregnant or parenting at SMH. With a parent/infant attachment focus, this role provides goal-specific services to a SMH participant caseload through participant-centered, strengths-based, and trauma-informed practice; while providing the SafeCare program at SMH.

While at the residence, the CM oversees the stay of residents on their respective case load, the transition to outreach after residential service support advocates for residents and liaises with our Young Parent Outreach Centre and multiple service partners. Ensures resident files meet annual Licensing standards. Ensures continued excellence in meeting or exceeding clinical and operational standards.

SafeCare is a brief, evidence-based, child welfare program for parents and their children under the age of 5. It focuses on addressing various risk factors for neglect, abuse, and unintentional injury through three modules Health, Safety, and Parent-Child Interaction. The program is an outreach-based program, delivered in participant’s homes.

Please note this is for a **Bilingual (French-English) Position.**

**Responsibilities**:

- Maintain comprehensive, accurate, and up-to-date documentation, including record keeping, client files, reports and service coordination and case closure documentation;
- Engages the participants one-on-one in an effective and positive manner and within a Collaborative Problem-solving framework;
- Oversees dynamics within a Crisis Prevention Intervention (CPI) framework;
- Facilitates emergency intakes and admissions and oversees waitlist for residential service;
- Implements assessments using approved evidence-based tool;
- Complete appropriate internal and external referrals based of participant identified needs in their plan of care;
- Oversees participants interface with Child Welfare, Public Health and other Community Services;
- Responds to participant mental health and addiction recovery, family violence and trauma-related challenges;
- Provides support to participants with Conflict Resolution, Crisis Support and Residential Guideline Compliance;
- Watches over Bedroom Standards, assisting residents with hands-on support to meet these requirements for fire, health, safety and licensing;
- Assists residents in meeting their attendance requirements for appointments and programs;
- Oversees discharge planning and post-discharge linkages;
- Participate in ongoing professional development as required by SMH.

**Participates actively in staff meetings**:

- Provides coaching with Primary Care Staff on Collaborative Problem Solving and Conflict
- Resolution skills building
- Supports an integrative approach within the agency between the Residence and the Young Parent Outreach Centre
- Engages in regular supervision and support
- Covers when fellow CM is not available
- Promotes positive morale among team members and agency well-being

**Qualifications**:

- Bachelor’s degree in Social Work or related clinical equivalent
- 4 years counseling / social work experience directly related to addictions, mental health, family violence and/or trauma issues and infant mental health.

**OR**
- Diploma as an CYW, SSE or related equivalent
- 2 years of progressive experience working directly related to at risk youth, mental health, family violence, trauma and infant mental health
- Experience in a Residential Setting an asset
- Minimum 3 years experience working with pregnant and parenting youth / At risk youth.

**Required Knowledge and Skills**:

- Excellent communication and interpersonal skills
- Ability to work independently and also as a member of a team
- Capacity to provide service in both official languages is stron