Technical Customer Success Specialist

4 days ago

St Catharines, Canada Essential HR Full time

Are you someone who genuinely enjoys interacting with other people and helping to resolve their issues?

We are looking for somebody who loves to share what they know and would be happy to provide mentorship to our customers and community.

We are DiCAN Inc. - a Canadian-owned and operated business growing nationwide. We have been in service since 1993, specializing in sales installation and service of safety products. We thrive on integrity and teamwork and are looking to add a Technical Customer Success Specialist to our growing team

**Position Summary**

The primary responsibility of the Technical Customer Success Specialist to ensure our customers have a positive and rewarding experience by helping solve their technology issues, configuring equipment and monitoring the network.

**List of Main Responsibilities**
- Identify customers' needs and provide solutions
- Maintain direct, timely and appropriate communication with customers and team members
- Work with customers to improve their understanding of the capability of our product apps to enhance their experience
- Provide customer support and resolution for issues with apps, programs, operating systems, and network devices associate with our products
- Support customers with configuration, installation, and setup of product-related software and hardware
- Ensure a positive support experience for customers
- Troubleshoot and assist customers with login, network or activation issues
- Resolve complaints and follow up on resolutions
- Optimize the utilization of digital technology to improve DiCAN customer experience
- Prepare client hardware and software instructions ahead of delivery to ensure connectivity
- Consistent and continuous learning of DiCAN products
- Use CRM to document service tickets (maintain customer records)
- Other duties as assigned

**List of Key Qualifications**
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection-handling skills
- Strong attention to detail
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong work ethic and positive team attitude
- Excellent listener and communicator with the ability to synthesize feedback and be the customer's voice
- Experience with computers and configuration
- 1-3 years’ experience in a customer service, ideally in a technical support role or demonstrable skill and experience acquired through education
- Experience with CRMs is an asset
- Experience with mechanical electronics considered an asset

  • Customs Technical Specialist

    3 days ago

    St. Thomas, Ontario, Canada Buckland Full time

    Who we are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of...

  • Customs Technical Specialist

    3 hours ago

    St. Thomas, Canada Buckland Customs Brokers Ltd. Full time

    Who we are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer‑focused company, Buckland provides customers with a single source of...

  • Customer Success Manager-b2b

    5 days ago

    St. Catharines, Canada Clickback Inc. Full time

    **Customer Success Manager** **Overview**: We are looking for a well-rounded and experienced Customer Success Manager for our B2B software company. The role consists of four key areas including; - Inbound software support - Outbound account management - Customer retention - Content creation for both the CS team and our customers **Software Support** -...

  • Customs Technical Specialist

    2 days ago

    St. Thomas, ON NP R, Canada Buckland Full time

    Who we areFor over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of...

  • Logistics & Customer Care Specialist

    1 week ago

    St. Catharines, Canada Napier Enterprises Full time

    Logistics & Customer Care Specialist Napier Outdoors is searching for a talented multi-tasker, and enthusiastic Logistics & Customer Care Specialist to add to our team. The Logistics & Customer Care Specialist will play an integral role in our supply chain department, serving as the lead for outbound order processing and consumer support. KEY...

  • Technical Training Specialist

    2 days ago

    Canada, NB, St. Fredericton Sandvik Full time

    Sandvik Mining and Rock Solutions is seeking aTechnical Training Specialist At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.Currently, we have an opening for a...

  • Verafin – Services Technical Sales Specialist

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    As aServices Technical Sales Specialistreporting to theSenior Director of Services Sales, you'll play a critical role in leading customers through the entire Services sales process with finesse and flair. You'll craft winning strategies, dive into technical discovery, and deliver impactful solutions.Collaborate with various internal teams, engage in...

  • Technical Sales Representative

    1 week ago

    St. Catharines, Canada Nuance Winery Supplies Inc Full time

    **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Estimate costs of installing and maintaining equipment or service - Prepare and administer sales...

  • Verafin – Services Technical Sales Specialist

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada NASDAQ Full time

    As a Services Technical Sales Specialist reporting to the Senior Director of Services Sales, you'll play a critical role in leading customers through the entire Services sales process with finesse and flair. You'll craft winning strategies, dive into technical discovery, and deliver impactful solutions.Collaborate with various internal teams, engage in...

  • Fulfillment Specialist

    2 weeks ago

    St. Catharines, Canada Fastenal Full time

    OVERVIEW:Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program. If you thrive on being on the move, this role offers a dynamic local route, servicing customer needs daily. From making deliveries, to performing...