Customer Success Specialist

2 weeks ago

St Catharines, Canada Jay-Line Full time

Do you thrive in a customer service environment? Do you have a pleasant phone manner? Do you like having nights, weekends and holidays off? If so please apply

Looking for an energetic, reliable team player to join our office team

We are a fast paced printing manufacturer, which requires attention to detail, a positive attitude and an ability to quickly resolve issues.

**Job Duties**
- Entering orders, following up with customer about their order progress
- Responding to general inquiries about products, pricing, orders
- Creating shipping labels / packing slips
- Providing excellent customer service to our valuable customers

**Skills and Job Requirements**
- An individual with a keen eye for detail and a strong work ethic;
- Ability to multitask and remain organized under pressure to meet deadlines;
- Ability to focus and prioritize tasks without distractions;
- Ability to add to and succeed in a team environment;
- Punctual and reliable;
- Attention to accuracy;
- Computer skills and ability to learn new software;
- Must have your own transportation
- Bilingual in French written and oral an asset

Jay-Line is one of the leading promotional product manufacturers in Canada. We have been creating high quality promotional products for over 45 years. We are a local family owned and operated company. As a family-operated business, we guarantee a supportive and flexible management system by creating a strong work/life balance for our employees. Employee health and well-being are our number one priority, so we strive to maintain a clean, well-lit and air-conditioned facility. Jay-Line is an equal opportunity employer.

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Application deadline: 2024-10-31
Expected start date: 2024-11-04

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