Customer Success Representative

2 weeks ago

St Catharines, Canada Culligan 519ON Full time

**Benefits**:

- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off

**Benefits/Perks**

Health, dental, and vision benefits

RRSP retirement plan with company match Paid vacation and time off Company-paid training and development Employee discounts for Culligan in-home products Eligibility for annual recognition and training events
- **Performance-based bonus opportunities tied to achieving goals and contributing to sales growth**

**Job Summary**

Culligan Niagara & Purahome are seeking a **Customer Service Representative (CSR)** who is passionate about health, wellness, and helping people live better through clean water and air solutions.

This role goes beyond traditional customer service — you’ll be a vital part of our **sales success** by scheduling and booking appointments for our sales reps, tracking lead-to-appointment ratios, and ensuring customers receive timely follow-ups. You’ll also provide **service coordination**, assisting with scheduling filter changes, routine maintenance, and other customer needs.

This is a growth-minded position with **bonus potential based on performance**. When you help achieve team goals, or when your proactive outreach re-engages past prospects and contributes to a closed sale, your success will be rewarded.

We’re looking for someone who is detail-oriented, organized, and thrives on building strong connections with people. If you enjoy working with a purpose-driven team that cares deeply about wellness and customer experience, this is the right role for you.

**Responsibilities**
- Support the sales & service team by **scheduling and booking qualified appointments**
- Track and improve KPIs such as **lead-to-appointment conversion**
Contact customers for follow-up on leads, service needs, or filter change reminders Provide proactive customer support, building strong relationships to encourage loyalty Schedule service and delivery orders, coordinating with the service/operations team Help manage customer accounts and process orders accurately Handle customer concerns and direct unresolved issues to the appropriate department

**Qualifications**
High school diploma or GED required; college coursework preferred

Minimum of 1-3 years of customer service experience Strong time management and organizational skills Proficient in Microsoft Office (Word, Excel, Outlook) Excellent verbal and written communication skills
- Passion for **health, wellness, and customer care**

**About Us**

As the world’s leading water experts, Culligan delivers advanced solutions for water, air, and wellness. At Culligan Niagara & Purahome, we go further — helping families and businesses create healthier environments through innovative filtration, purification, and wellness technologies. We’re not just selling products — we’re transforming the way people think about water, air, and overall health.

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