Customer Success Specialist

2 weeks ago


Caledon, Canada Freightcom Full time

Freightcom is looking for a Customer Success Specialist to help us improve the experience of our customers. You will accomplish this by training and supporting our customer service team. You will also provide sales support and implement business growth strategies.

We will train you on our specific business operations and arm you with product knowledge, but you should have experience in with customer support systems, such as customer relationship management (CRM) software and ticketing systems.

**Duties and Responsibilities**
- Work in a fast-paced environment to make outbound retention calls to existing customers who have recently obtained and/or previously created an account with Freightcom.
- Improve and sustain business growth with key customer accounts
- Use data collection and analysis to improve the customer experience & customer retention
- Implement specific retention and growth strategies with customers

**Requirements and Qualifications**
- Bachelor's degree or Diploma in business administration
- Customer support and service experience
- Shipping Industry experience an asset
- Customer Retention experience an asset
- Computer proficiency
- Strong communication skills
- Patience and utmost attention to customer satisfaction

**Attractive incentives will be offered with the position.**

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Caledon, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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