Bilingual (French/english) IT Support Specialist L2

1 week ago

Caledon, Canada Kingspan Insulated Panels Full time

Overview:
At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability.

**_
We are currently looking for a _**
**_Bilingual -French and English-_**
**_ IT Support Specialist to join our team in either our Caledon, Burlington or Oakville offices_**

**Responsibilities**:
System Support Specialist/Desktop Support Analyst:
The Support Specialist will provide telephone and on-site support to end users on a variety of technical issues. The individual will respond to and address all support desk enquiries and provide technical support, track and monitor issues in accordance with the Kingspan NA current internal end user Service Level Agreement to ensure a timely resolution.

The Support Specialist will troubleshoot computer problems, perform hardware and software diagnostics and will implement or coordinate needed repairs. They will also document user's support issues through our internal tracking system which includes opening, updating, escalating, resolving and closing support tickets.
- _
Desktop Support_
- They will provide support to all on and offsite personal to ensure that their IT systems are working effectively.
- They will be expected to setup, configure and install all user systems such as laptops, desktops and hand held devices.
- They will establish and maintain user accounts, profiles, file sharing, access privileges and security and perform daily server backups tasks.
- _ Documentation and Administration_
- They will assist in the documentation of all desktop support processes and procedures to ensure there is a guide to all processes and update these as and when necessary.
- They will also perform general IT administration as and when required.
- _ Servers_
- The Support Specialist will provide “smart hands” as required to provide maintenance and repairs for existing production systems and provide basic server support under the approval/supervision of the infrastructure team.
- _ Ad hoc _
- They will provide help with all ad hoc projects as in when necessary.

Qualifications:
**Experience/ Skills**:
**The SS must have or be able to**:

- ** Must speak both French and English fluently**:

- 5-7 years’ experience in Network Administration / Desktop Support.
- Be experienced in supporting desktop and network operating systems such as Windows 7/8/10.
- Expert knowledge of Microsoft Office including 365, VPN and Endpoint Security technologies.
- Proficient in mobile technology e.g. IOS and Android devices.
- Proficient in computer networking and VOIP.
- Excellent communication and customer relations & interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to maintain a high level of confidentiality

Employment Disclaimer:
**Kingspan is an Equal Opportunity Employer

  • IT Support Specialist L2

    1 week ago

    Caledon, Canada Kingspan Insulated Panels Full time

    Overview: At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology,...

  • Project Coordinator

    5 days ago

    Caledon, Canada Kingspan Insulated Panels Full time

    Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient, cost-effective building envelope solutions, insulated metal...

  • Bilingual (French/english) Project Coordinator

    3 days ago

    Caledon, Canada Kingspan Insulated Panels Full time

    Overview: At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology,...

  • Human Resources Specialist

    3 days ago

    Caledon, Canada UPS Full time

    **Primary Job Posting Location**: Burlington, Ontario Canada **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** **disponibles en haut à droite de cette page.** **Description du poste** **Job Summary**: **The HR Geo Services Specialist role is responsible for providing HR support to the geographies within...

  • Specialist, Cybersecurity and Resilience

    6 days ago

    Caledon, Canada Town of Caledon Full time

    Specialist, Cybersecurity and Resilience Join to apply for the Specialist, Cybersecurity and Resilience role at Town of Caledon The Town of Caledon is a dynamic municipality that successfully balances urban, rural, and agricultural communities. Our energetic staff are guided by our core values that create an environment for continuous improvement and...

  • Customer Success Specialist

    2 weeks ago

    Caledon, Canada Freightcom Full time

    Freightcom is looking for a Customer Success Specialist to help us improve the experience of our customers. You will accomplish this by training and supporting our customer service team. You will also provide sales support and implement business growth strategies. We will train you on our specific business operations and arm you with product knowledge, but...

  • Billing Specialist

    1 week ago

    Caledon, Ontario, Canada Cel9 Full time

    OverviewWe are seeking a detail-oriented and organized Billing Specialist to join our financial services team. The ideal candidate will be responsible for managing billing processes, maintaining accurate financial records, and ensuring timely account reconciliation. This role offers an excellent opportunity for individuals with strong accounting and...

  • Salesperson - Trucking

    5 days ago

    Caledon, Canada Metro Xpress Inc Full time

    Job Overview: We are seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be responsible developing new business opportunities, and driving revenue growth. This is a key role within our organization, offering the opportunity to make a significant impact on our sales strategy and overall success. We're...

  • Specialist, Digital Communications

    2 weeks ago

    Caledon, Canada Town of Caledon Full time

    **The Opportunity** Reporting directly to the Manager, Communications this role is responsible for supporting the goals of the communications team, providing excellent service to residents, and enhancing the Town of Caledon’s brand with particular focus on digital communications channels and platforms. As the Specialist, Digital Communications, you will...

  • New Home Sales Consultant

    6 days ago

    Caledon, Canada TOWNWOOD HOMES Full time

    **Overview** We are seeking a motivated and dynamic New Home Sales Consultant to join our team. In this role, you will be responsible for guiding potential homebuyers through the sales process, showcasing our properties, and providing exceptional customer service. Your ability to communicate effectively and understand the market will be crucial in helping...