Customer Service Representative

Working at Walker

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities. Join us on our journey to build a sustainable future, together.

About the Job

Are you passionate about contributing to a cleaner, more sustainable world? Join our team as a Customer Service Representative at our Walker Gro-Bark Office & Processing Facility in Caledon, ON. Reporting to the Customer Service Manager, the Customer Service Representative (CSR) is responsible for all aspects of the order process. This individual is an integral part of the Customer Service and Logistics Team. It is imperative to be able to prioritize critical and urgent tasks in a logical and efficient manner to ensure daily activity flows smoothly in an organized manner. The CSR should be customer service oriented in order to provide a positive experience while interfacing with customers, drivers, and suppliers. This is a permanent, full-time position (Monday–Friday) offering stability, growth, and the opportunity to make a meaningful impact within the environmental industry. We offer a salary range from $55,000 to $58,000, based on experience and qualification.

What you will be doing:

• Oversee and execute all aspects of the order entry process, ranging from order entry to the ship confirmation stage.
• Assist with managing traffic flow in yard, maintaining records for all inbound and outbound materials.
• Liaison directly with customers and sales reps to keep them informed of delivery schedules in order to set realistic expectations and meet customer demands.
• Collaborate with the dispatch team to identify any delayed loads and ensure that customers are notified of changes in delivery schedules.
• Maintain adequate understanding of various shipping sites and customer locations around Ontario, in order to efficiently enter orders.
• Perform various administrative duties such as filing, responding to or redirecting email and phone inquiries as needed.
• Troubleshoot for data entry errors and monitor incorrect entries in Oracle.
• Assist in other areas of the business that are involved in the dispatching process, including working closely with the Logistics, Purchasing and Sales teams.

Here's What You Need:

• 1-3 years' experience in customer service, ideally in a fast-pased or industrial/environmental setting.
• Intermediate knowledge of Microsoft Office (Excel, Outlook and Word); Experience with Oracle software is an asset.
• Strong initiative, sound judgment, and a proactive approach to problem resolution.
• Exceptional customer service skills with the ability to build and maintain positive relationships.
• Analytical mindset with solid problem-solving skills.
• Must possess a valid G-Class Driver's License.

What's in it for you

• You become part of a team you can count on
• A comprehensive total rewards package and benefits to support your wellbeing
• Leaders who support your growth and success
• A workplace that provides the best health & safety practices in industry
• Give back to your community with two paid volunteer days annually and opportunities to become involved in events

At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we'd love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applications from qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities.

Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.