Command Centre Manager

1 week ago

Mississauga, Canada Live Patrol Full time

**Company Description**

Live Patrol Inc. is a live video monitoring company that is quickly growing, servicing multiple industries. Located in Ontario, with a few locations across Canada, Live Patrol Inc. offers unique and dynamic skills that deliver positive results and security. With extensive experience in the security field, including great leadership, our state-of-the-art monitoring facility is equipped with advanced technology and proprietary software, operated by highly skilled professionals.

**Reports To**: National Command Centre Manager

**Job Duties & Responsibilities**:

- All duties assigned to operators, senior operators and supervisors
- Report operating deficiencies to the National Command Centre Manager
- Revising and maintaining procedures, business processes and workflows
- Maintenance and technical support of all Command Centre equipment and software (operator

desktops, servers and networking equipment, 3rd party software solutions)
- Assist Human Resources with new hire recruiting, supervision of new operator training and

training programs
- Performance and Evaluation reviews of Monitoring Station Operators
- On-going support of employee growth and development
- Advanced maintenance and setup of alarm automation platforms (Avigilon, Immix, Security

Centre, Actuate etc.)
- Maintenance and support of other platforms critical to the organization’s success (Zendesk,

VOIP.MS etc)

complaints
- Setup and maintenance of system access for Command Centre Operators
- Collaborate with the National Command Centre Manager for the new process creation
- Creation and distribution of staff schedules including time-off requests
- Responsible for KPI and other reports related to the Command Centre - provides accurate

analysis and reporting of monitored and non-monitored accounts
- Assign responsibilities and delegate tasks to operators as needed
- Coordinate with the National Command Centre Manager to maintain Disaster Recovery plans
- Assist with strategic planning and development relating to the West Coast Command Centre
- Coordinate with National Command Centre Manager on the planning of new technologies and

upgrades to the Command Centre infrastructure
- Be available to work operator shifts when other staff are unavailable
- Work with the Technical Specialists to ensure accurate account set ups
- Other duties as required

Pay: $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L4W 4H2: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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