Front Desk Manager

3 days ago

Saskatoon, Canada Heritage Inn Hotel Full time

**The Heritage Inn Hotel & Convention Centre in Saskatoon, Saskatchewan is hiring**

**What You Will Do**:

- Oversee the daily operations of the front desk.
- Manage and schedule staff, handle guest inquiries and concerns, and ensure the front desk area is organized and welcoming.
- Train front desk staff based on outline hotel policies and standards.
- Supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and concerns effectively, and following proper procedures.
- Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
- Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
- Manage the hotel's check-in and check-out process, ensuring guests have a smooth and pleasant experience.
- Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
- Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
- Monitor and manage the hotel's budget and expenses related to front desk operations.
- Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

**We Are Looking For Someone Who Has**:

- A passion for providing excellent customer service.
- At least 2 years of experience in a front desk management role in the hospitality industry.
- The ability to manage a team effectively.
- Strong communication skills.
- The ability to handle guest inquiries and concerns with patience and professionalism.
- Knowledge of hotel reservation systems and front desk operations.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A Bachelor's degree in Hospitality Management (or a related field) is preferred or 2-4 years front desk / night audit experience.

**Other**:

- We offer a competitive benefits package, including health insurance.
- Benefits also include meal and room discounts and wholesale purchasing.
- This position includes opportunities for career growth and development.

**_ We would like to thank everyone who applies, but only those being considered for an interview will be contacted directly._**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Saskatoon, SK S7L 6H6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (preferred)

Work Location: In person

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