Front Desk Manager

2 days ago

Saskatoon, Canada Heritage Inn Hotel & Convention Centre Full time

**Responsibilities**:

- Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
- Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
- Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
- Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
- Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
- Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
- Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
- Monitor and manage the hotel's budget and expenses related to the front desk operations.
- Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

**Requirements**:

- At least 2 years of experience in a front desk management role in the hospitality industry.
- Excellent customer service skills and the ability to manage a team effectively.
- Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
- Knowledge of hotel reservation systems and front desk operations.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Saskatoon, SK S7L 6H6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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