Front Desk Manager

5 days ago

Saskatoon, Canada Best Western Plus Valemount Inn and Suites VALEMOUNT , BC Full time

**What will I be doing?**

The Front Desk Manager is responsible for ensuring the department runs smoothly through all shifts. Reporting to the General Manager, you will be carrying out your duties and leading by example in the way you conduct yourself and your work. Through your leadership, employees will complete their daily tasks safely, treat other team members with respect and ensure guests are provided with friendly, knowledgeable service.

**Responsibilities are as follows**:

- Contribute to the management team meetings and discussions
- Share company values and culture with colleagues and staff
- Be on call during designated times for front desk needs day and night.
- Arranging cover & working front desk shifts including night audit when staff call in sick and as necessary
- Supervise and develop/manage the schedule for a team of up to 10 people
- Ensuring customer oriented and friendly service all the time.
- Provide friendly, customer-oriented service.
- Provide information on hotel facilities and local points of interest
- Provide guest services (concierge), baggage handling as required.
- Register arriving guests, including groups and process check-outs.
- Maintain good communications with all departments
- Complete cash summary and submission each shift.
- Training, coaching and performance evaluations of front desk agents and night auditors as required.
- Address complaints and specific customer requests.
- Monitor, stock and submit requests for office supplies to Manager.
- Ensure that all Occupational Health & Safety policies and training are followed.
- Provide training, coaching and performance evaluations for Front Desk Agents and Night Auditor as required.
- Assisting front desk staff as needed with guest issues, discounts, front desk procedures etc.

**What qualifications, experience and attitudes would be a good fit for the position?**
- Experience as a Front Desk Supervisor/Manager ( 1-2 years required)
- Strong English communication skills (written and verbal) with emphasis on problem-solving.
- Good organizational skills and multitasking abilities.
- Must be a team player.
- Prior cash and credit card transactions and clerical experience is an asset.
- Basic computer skills are necessary, as the Front Desk operates on WebRezPro Reservation System.
- Must be self-motivated within the office environment and able to work with mínimal supervision.
- Knowledge of a second language is an asset
- Must have a valid work permit for Canada to be considered.
- A criminal record check will be required

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

**Experience**:

- Guest services: 1 year (preferred)
- Front Desk Management: 1 year (preferred)

Work Location: In person

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