Registrar/administrative Assistant

**Registrar/Administrative Assistant responsibilities**
- Provide administrative support to the sales team, including managing calendars, scheduling appointments, and organizing meetings.
- Call overflow leads and book appointments for Program Advisor.
- Assist at monthly campus open houses.
- Assist in managing customer accounts, including handling customer requests, updating account information, and resolving customer complaints or concerns
- Tracking and entering every student in the KPI spreadsheet, and ensuring its integrity.
- Uploading every student record with approved third-party data storage facility.
- Manage KPI (Key Performance Indicator) reporting process. Ensuring college is compliant with all MTCU reporting requirements
- Responsible for registering every student into accounting software.
- Creating Mid-Terms and Final Transcripts for all students at both campuses
- Work closely with the Director to ensure that the college is compliant with all MTCU related reporting guidelines.
- Responsible to create and maintain all student files to MTCU guidelines
- Following up with Program Advisors and ensuring that all required information is provided by guidelines. Escalating any issues with program advisors to Director.
- Responsible for maintaining Working at Heights, First-Aid, and WHMIS Safety Schedules:

- Registering every participant in the class;
- Organizing all safety related paperwork;
- Scheduling instructors;
- Sending Safety paperwork to appropriate agencies - i.e. Working at Heights to the Ministry of Labor; First-Aid to Red Cross website for certificate verification
- Field Student inquiries
- Assist instructors with class set-up for first day of classes
- Preparation of all student graduation packages
- Co-ordinate graduation days including coordinating lunch and ordering food, ensuring enough supplies, grad gifts etc.
- Creating and maintaining payment plans and contract updates
- Preparation of RESP letters, letters of enrollment and second career letters.

**Registrar/Administrative Assistant required skills**
- Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
- Strong organizational and multitasking abilities to handle multiple priorities and deadlines.
- Attention to detail to ensure accurate data entry, record-keeping, and order processing.
- Proficiency in using CRM software and other sales-related tools preferably Hubspot for tracking and managing customer information.
- Proficient in Quickbooks online
- Solid knowledge of sales processes and procedures, including order management and customer service.
- Ability to work collaboratively with cross-functional teams and build strong working relationships.
- Problem-solving and decision-making skills to address customer concerns and resolve issues promptly.
- Strong computer skills, including proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with sales analytics tools.
- Excellent time management skills to prioritize tasks and meet deadlines.
- Strong customer service orientation with a positive and professional demeanor.

**Required qualifications**
- High school diploma or equivalent; bachelor’s degree in business or a related field is preferred.
- Proven experience in a sales support or administrative role, preferably within a sales or customer service environment.
- Ability to work independently with mínimal supervision as well as collaboratively within a team.
- Strong work ethic and willingness to go above and beyond to support the sales team and achieve sales targets.
- Availability to work flexible hours, including occasional evenings or weekends as required.
- Knowledge of the post secondary training sector in which the company operates is beneficial.
- Exceptional organizational and time management skills.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Ability to adapt to changing priorities and handle high-pressure situations with professionalism.

**Applications**

**2.** **Attach your Resume and Cover letter**

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person