Support Staff

2 weeks ago

Hamilton, Canada The Mule Full time

_**The Basic Gist**:_

We are Hamilton's favourite lunch spot, regular late-night haunt, and go-to destination for a great bite & drink. Our tacos range from classic Mexican to weird-and-wild-you’ve-gotta-try-this.

All of our food is 100% gluten-free and we offer a variety of fare that is sure to satisfy either the most dedicated carnivore or delight your vegetarian and/or vegan side.
- **The Job**:_

We are looking for a new support staff member to join our team. What is a support staff member you ask? You would wear a couple of hats including, host, food runner, busser, bar back and you would be responsible for:

- Being passionate about delivering the best experience through attentive and friendly service
- Greeting all guests as they walk through the restaurant
- Managing and prioritizing the restaurant waitlist, and ensure the front door is manned effectively
- Answering any incoming phone calls and politely answer any questions to the best of your ability
- Following all company safety and sanitation policies and procedures
- Responsible for cleanliness and stocking of service areas throughout the shift
- Emptying trash and spot sweeps whenever floor needs it
- Performing opening and closing responsibilities in a timely and detailed manner
- Ensuring all food is properly presented prior to running it out to a guest
- Delivering food to tables and ensures guests have all they need
- Bussing and resetting tables with a sense of urgency
- Offering assistance to guests by clearing away dishes, glassware, and refilling beverages if needed
- Contributing to a friendly & cooperative work environment by assisting all other team members as needed
- Receiving direction from The Mule's Management team.
- SmartServe Certification is required.
- Evening & Weekend work availability is required
- Front-of-House restaurant experience, specifically in hosting, food-running or bar-backing will be an asset.
- **How to Apply**:_

We look forward to hearing from you

**Job Types**: Part-time, Permanent
Part-time hours: 26 per week

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Discounted or free food

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- Does your availability include evenings & weekends?

**Experience**:

- restuarant hosting: 1 year (preferred)
- restaurant bar-backing: 1 year (preferred)
- restaurant food running: 1 year (preferred)

Work Location: In person

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