IT Systems Administrator

2 weeks ago

SaintBrunodeMontarville, Canada ISAAC Instruments Full time

Company Description

ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.

**Job Description**:
ISAAC is growing fast and to support this expansion, we seek an IT Systems Administrator - Level I. In this role you will be helping to upgrade, maintain and manage our software, hardware, network, and Cloud infrastructure, and also provide daily operational support to the ISAAC end-user community.

This job is for you if you are patient, resourceful and experienced, with the ability to work independently, troubleshoot and resolve problems quickly. You also communicate effectively with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly, efficiently, and securely.

**Responsibilities**
- Assist ISAAC collaborators with any computer or IT-related issues
- Identify, troubleshoot, resolve, and document end users’ system issues and requests, ensuring they are resolved promptly and with high quality results
- Maintain, support, and monitor the company’s existing IT infrastructure and VOIP system
- Responsible for the IT server room, video conference technology and operations, UPS etc.
- Own the IT onboarding and offboarding process:

- Provisioning and deprovisioning of hardware (laptops, desktops, mobile phones, etc.)
- Make sure relevant documentation is kept up to date
- Automate tasks by utilizing script-like PowerShell for repetitive tasks
- Contribute to IT DR planning by creating and maintaining relevant documentation
- Take personal ownership of task completion and delivering in required timeframes
- Create and update documentation of knowledge base, standard processes and procedures
- Liaise with third-party suppliers engaged to deliver services to ISAAC
- Work on evenings and weekends occasionally, when required
- Coverage is required Mon-Fri from 8h30 - 16h30
- ** This position is 100% onsite.**

**Qualifications**:

- DEP or AEC degree in a related field (includes computer networking, technical support) and/or 1-3 years of related work experience.
- Great customer service skills
- Familiarity with ITIL best practices
- Knowledge of Azure and Office 365 related Services
- Azure Active Directory
- Exchange Online
- Sharepoint / Teams
- Knowledge of Windows Active Directory, Windows Server OS
- Knowledge of PowerShell scripting and automation
- Fluently spoken English and French

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

- varied career opportunities
- a stimulating work environment focused on innovation
- enthusiastic and collaborative teams
- competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
- various social activities and free snacks and coffee every day.

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