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Housekeeping Manager

2 weeks ago

Banff, Canada The Banff Collection by InnVest Hotels Full time

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The duties and responsibilities for the Housekeeping Manager include, but are not limited to the following:

- Ensuring the highest standards of cleanliness is achieved throughout both hotels by all members of the housekeeping department.
- Performing daily quality control inspections of bedrooms, common areas, & storage areas.
- Preparation of the daily work assignments for all departmental employees.
- Closely monitoring departmental labour and expenses as outlined in the Housekeeping operating budget.
- Performing monthly linen inventories.
- Ordering cleaning products and ensuring they are used effectively.
- Administering of the property’s lost & found procedures.
- Ensuring a positive, team-oriented spirit is maintained among all co-workers by practising open communication, empathy, and support.
- Oversee the recruitment, training, and continual development of all housekeeping staff.
- Ensure consistent delivery of performance appraisals, recognition, incentive programs, and departmental meetings.
- Being fully knowledgeable of the company’s policies and procedures and the administration of these policies.
- Attend all Management Team meetings.
- Trained in all sub-departments of the Housekeeping Department for emergency situations.
- Conduct A.M. and P.M. occupancy status reports and verify current and accurate information of all guest and meeting rooms in the hotel.
- Daily recording and follow-up of maintenance items reported by the Housekeeping staff and during daily inspections.
- Respond to calls from guests and requests from employees.
- To provide verbal and written reports to management.
- Prepare show rooms, V.I.P. rooms for quality control, standard and maintenance issues.
- Duties as assigned by the General Manager.

**Preferred Knowledge/ Qualifications**
- 3 years housekeeping experience in a supervisory role.
- Knowledge of cleaning products & purchasing.
- Post-secondary education an asset.
- Available to work mornings, evenings, weekends, & holidays.
- Strong communication skills, both verbal and written.
- Quick thinking and able to spot and resolve problems efficiently.
- Working knowledge of various computer software programs (MS Office, Micros, POS).
- Ability to manage personnel and meet financial targets.
- Guest oriented and service minded with an attention to detail.
- Excellent planning and organizing skills.
- Ability to multi-task and meet deadlines.
- Ability to work under pressure.
- Must be able to work independently and maintain a positive attitude within a busy environment ~ hours will fluctuate, evening and weekend work is required.

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Leader: Inspires teammates to follow them
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Financial: Inspired to perform well by monetary reimbursement
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business