Team Lead

2 weeks ago

Calgary, Canada Activate Games Full time

**Enter the Game**

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time permanent position.

**The Duties and Responsibilities**:

- Customer and Store Operations_
- Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
- Resolve customer complaints and escalate to the Store Leader as required
- Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
- Aware of all Activate Programs, ensure they are applied in compliance with company standards
- People Leadership_
- Train new employees, lead with knowledge, maintaining a key focus on customer success
- Coach and foster relationships with incoming potential customers, existing employees and management
- Oversee staff and delegate tasks; supporting them throughout the scheduled shift
- Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
- Maintenance and Inventory_
- Understand and assess maintenance requirements related to inventory management and componentry
- Maintain the rooms by delegating cleaning, painting, and any required maintenance
- Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
- Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

**The Qualifications**:

- 1-2 years of previous experience in a similar role is preferred
- Must be able to work day/evening/weekend shifts.
- Proficiency in MS Office and related software
- Strength in engaging customer relations
- Proficient in the use of hand and power tools
- Demonstrated collaborator and able to work with teams
- Ability to work various shifts starting as early as 8am and ending at 1am is required
- Previous experience overseeing a team of 10+ is an asset

**The Perks**:

- Competitive Salary
- Benefits package
- Paid time off
- Employee discount
- On-site parking

**_ Successful completion of a criminal record check is a condition of employment for this position._**

**About Activate**:

  • Team Town Sports

    2 weeks ago

    Calgary, Canada Team Town Sports Full time

    **Team Town Sports at Heritage Gate is Hiring!** **Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their...

  • Child Development Specialist

    4 days ago

    Calgary, Canada Lead Foundation Full time

    Lead Foundation is growing and we are excited to expand our team! We are currently seeking Child Development Specialists for part-time and full-time positions. Applicants must have flexible availability. If you are looking for a position where you can make a difference with children and their families, while working with a dedicated and dynamic team, then...

  • Sales Associate, Team

    2 weeks ago

    Calgary, Canada Team Town Sports Full time

    What You'll Do; We are recruiting Sales Associates to join our Team Sports Department within our store, In this role you will provide a brilliant customer experience by engaging our customers in authentic conversations and providing them with knowledgeable assistance in selecting and fitting the right product for their sports, accessory, and apparel needs. -...

  • Child Development Support

    2 weeks ago

    Calgary, Canada Lead Foundation Full time

    Join Our Team as a Child Development Support at Lead Foundation! At Lead, we're passionate about supporting children aged 2-8 and their families through innovative, play-based learning approaches. As a non-profit organization, we believe in nurturing development within everyday activities and fostering growth in partnership with families and community...

  • Speech Language Pathologist Assistant

    2 weeks ago

    Calgary, Canada Lead Foundation Full time

    **Join Our Team as a Speech-Language Pathology Assistant (SLPA)!** At Lead Foundation (Lead), we're passionate about supporting children aged 2-8 and their families through innovative, play-based learning approaches. As a non-profit organization, we believe in nurturing development within everyday activities, and fostering growth in partnership with...

  • Team Town Sports

    2 weeks ago

    Calgary, Canada Team Town Sports Full time

    **Team Town Sports Heritage Gate is Hiring!** **Job Title: Assistant Manager** **Reports to: Store General Manager** Reporting to the Store General Manager (SGM), the Assistant Store Manager plays a pivotal role in driving sales, profitability, and operational excellence in the retail store. This position is responsible for leading the customer service...

  • Team Lead

    2 weeks ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: Description: The Team Lead / Community Peace Officer I for Protective Services will develop and maintain strong working relationships with key internal and external stakeholders. The Team Lead is also responsible for ensuring all team members develop and maintain a thorough working knowledge of all position related policies and...

  • Team Lead

    4 days ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: Description: The Team Lead / Community Peace Officer I for Protective Services will develop and maintain strong working relationships with key internal and external stakeholders. The Team Lead is also responsible for ensuring all team members develop and maintain a thorough working knowledge of all position related policies and...

  • Team Lead

    2 weeks ago

    Calgary, Canada Workwear Outfitters Full time

    Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are...

  • Team Lead

    4 days ago

    Calgary, Canada Roots Full time

    WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and...