Team Town Sports

**Team Town Sports Heritage Gate is Hiring**

**Job Title: Assistant Manager**

**Reports to: Store General Manager**

Reporting to the Store General Manager (SGM), the Assistant Store Manager plays a pivotal role in driving sales, profitability, and operational excellence in the retail store. This position is responsible for leading the customer service team while capable of all in-store roles in all key departments to ensure a holistic understanding of store operations. The Assistant Manager leads the selling team to consistently deliver exceptional customer service and operational standards. They oversee key functions such as sales, merchandising, inventory management, and customer service while ensuring the successful execution of company values and culture.

You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high performing teams in sports: preparation, consistency, accountability, and continuous improvement.

**Your Responsibilities**:
**______________________________________________**

**Customer Service**:

- Create an environment where the customer is at the centre of what we do.
- Act as a role model for customer service standards and ensure floor coverage is adjusted as needed to meet service expectations.
- Model customer service for associates and promote sales whenever interacting with associates and customers.
- Act as Manager on Duty (MOD) when required, ensuring smooth daily operations.
- Resolves and makes final decisions when necessary regarding customer complaints, ensuring 100% customer satisfaction.

**Operations**:

- Collaborate with the SGM to allocate and schedule department hours to meet payroll budget and operational needs.
- Oversee the opening and closing procedures, ensuring that inventory is managed and merchandise flows efficiently.
- Monitor the execution of merchandising standards and timely introduction of new products to the sales floor.
- Assist with the development and implementation of inventory improvement plans and ensure audit scores consistently meet or exceed company standards.
- Ensure compliance with Health and Safety policies and maintain adherence to company service functions such as warranties and returns.
- In collaboration with the Operations Manager ensure efficient warehouse operations by overseeing the timely receipt and distribution of merchandise.
- Leads the sales teams to ensure departments are well-maintained, re-stocked, and markdowns are complete.
- In collaboration with Department Sales Managers, ensures that general maintenance in the store is completed per standards and checklists provided by Team Town Sports.

**Leadership, Accountability & Team Development**:

- Build a culture of engagement and accountability by fostering an inclusive team atmosphere where everyone knows their role and responsibilities.
- Lead by example, setting high expectations for the team in terms of energy, effort, and attitude, ensuring all team members are 'Game Ready' each day.
- Coach, develop, and mentor your team, sharing best practices and guiding them through continuous learning.
- Lead and coach department managers and sales teams, fostering a high-performance culture focused on achieving departmental KPIs.
- Assist in staff recruitment, training, performance appraisals, and succession planning to maintain a strong and motivated team.
- Conduct daily huddles, ongoing coaching sessions, and monthly performance reviews to continuously develop team capabilities.

**Training & Development**:

- Ensure all team members are fully trained on customer service, selling skills, and product knowledge.
- Conduct onboarding for new hires and ensure completion of all required training.
- Support the store’s training initiatives and product knowledge (PK) sessions, fostering a learning environment.
- Oversee inventory levels, ensuring proper replenishment and merchandising to meet sales targets.
- Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.
- Prioritize the safety and well-being of all team members by ensuring adherence to health and safety standards.

**What You Offer**:

- 3 - 5 years of progressive retail management experience in a high-volume retail environment.
- Proven leadership skills with the ability to coach, motivate, and develop staff to achieve desired outcomes.
- Strong understanding of inventory management, cash handling, and loss prevention.
- Excellent communication skills and the ability to adapt to a fast-paced, ever-changing retail environment.
- Strong analytical and financial management skills.
- Proficient in Microsoft Office, POS systems, and reporting tools.
- Embody our core principles bringing a friendly, energetic, and enthusiastic attitude to everything you do.
- Excellent time management, organizational, and multitasking abilities, with a focus on driving results.
- A passion for sports and a commitment t