Front Desk Agent/night Auditor

2 weeks ago

Kingston, Canada Hampton Inn Kingston Full time

Job description

Job description

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates, and amenities, and assisting guests’ requests. Ultimately, Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.

**HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES**:

- Warmly welcome and greet all hotel guests
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests and collect necessary information (e.g., contact details and exact dates of their stay)
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**REQUIREMENTS**:

- Customer service attitude and passion
- Excellent communication and organizational skills
- Work experience as a Hotel Front Desk Agent, Receptionist

**Salary**: From $17.00 - 18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Kingston, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Job Types**: Full-time, Part-time

**Salary**: $17.00-$18.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Kingston, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 1 year (required)
- Customer service: 1 year (required)
- Organizational skills: 1 year (required)
- Hospitality: 1 year (required)

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