Service Advisor

7 days ago


Calgary, Canada Maclin Ford Full time

Maclin Ford is looking for an experienced, customer focused, goal-oriented Service Advisor to add to our Team. The right individual will share a passion for providing a quality customer experience, and have the opportunity to grow in an environment of respect, trust, honesty and collaboration.

**Responsibilities (include but are not limited to)**:

- Greet customers promptly and professionally.
- Listen to customer’s reasons for bringing vehicle in to Service, and ask questions to obtain detailed information for technicians.
- Check warranty and vehicle history, and accurately identify and advise on customer’s vehicle needs.
- Set time expectations and keep customers updated regarding vehicle status, and any changes in the cost-estimate. Promise time, or service recommendations.
- Provide accurate cost and time of completion estimates for the services recommended. Communicate and obtain proper authorization from customers.
- Works closely with Technicians and Parts Department to prepare estimates of labor hours and parts required for repairs.
- Enters repair order information, prioritizes, schedules and tracks repair work.
- Verify post-maintenance checks have been performed to ensure properly repaired vehicles.
- Upon repair completion, review and enter technician labor time, notify customers of completion and repair order total, explain repairs and answer any questions.
- Coordinate outside repairs with sublet companies as needed.
- Contact customers to follow up on service visit

**Requirements**:

- **Must** have previous automotive service/dealership experience as an Advisor.
- CDK experience is a **Must**.
- MPI/AutoPoint skills would be considered a strong asset.
- CRM experience is desired.
- Strong understanding of customer service and drive to always provide an above average experience.
- Professional, positive, sales-oriented attitude.
- Ability to work independently and be self-motivated.
- Excellent communications skills.

**About Us**:

- On-going skill development
- Competitive compensation plan and monthly bonuses
- Group health and dental benefits
- Great location - Calgary Auto Mall; First Ford dealership in Calgary
- Strong Management office support

We would like to thank all applicants for their interest in the above position, however, only those considered for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Work Location: In person


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