Systems Administrator

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.

We are looking for System Administrator to manage and provide technical service delivery to all IT & Managed Services internal and external customers

**Requirements**:

- University degree/diploma in Computer Science/Information Technology or an equivalent education program, with 8+ years of relevant IT experience.
- Extensive hands-on experience with Azure services, including Entra ID, Conditional Access, Single Sign-On, and Multi-Factor Authentication (MFA).
- Proficiency with automation languages such as PowerShell or Python
- 5+ years of experience managing Active Directory, including users, groups, and Group Policy Objects (GPOs).
- 5+ years in a Technical Analyst role handling server, storage, and backup environments, with strong troubleshooting skills.
- In-depth experience with server patching, using WSUS/SCCM/BigFix. Expertise in Microsoft Windows Server, Linux Server, VMware, and file services (DFS, NFS, CIFS).
- Proficiency in backup and recovery processes, with experience using Rubrik or Veeam.
- Knowledge of SAN/NAS storage technologies and networking protocols such as TCP/IP, DNS, DHCP, and FTP/SFTP.
- Experience working with Microsoft services like Exchange, SharePoint, Teams and familiarity with monitoring tools
- Data Centre operations Knowledge: Experience with server deployments, tape handling, copper and fiber cabling in data center environments is beneficial.
- Occasional travel to data centers within the Greater Toronto Area.

NICE TO HAVE
- Microsoft Azure certification and VMware certification are desirable.
- Network Administrators Certificate
- Knowledge with public cloud platforms
- Experience with ITSM ticketing tool like Service Now or similar tools
- Experience with monitoring tool like Manage Engine /CheckMK/ Nagios

**Responsibilities**:

- Design, deploy, and maintain IT infrastructure, including servers (physical and virtual), operating systems, and storage solutions.
- Ensure server availability, reliability, security and performance through proactive monitoring.
- Plan and execute system updates, including operating system upgrades, maintenance fixes, and vendor patches for Windows environments.
- Design, implement, configure, and maintain Azure SaaS Cloud Services, including Azure AD, Teams, Intune, AAD Connect, Exchange Online, and O365.
- Implement, test, and maintain disaster recovery plans and backup strategies to safeguard data and minimize downtime in the event of system failures.
- Lead or contribute to infrastructure projects, from planning and design to implementation and maintenance.
- Maintaining and auditing inventory of installed software, hardware, and components on the IT Asset Management system.
- Maintain detailed documentation of the IT infrastructure, including logical diagrams, server configurations, and security protocols in compliance with industry standards, regulatory requirements, and internal IT policies.
- Support hybrid cloud infrastructure and ensure seamless integration between on-site and cloud-based systems
- Work closely with other departments, including the Security Operations Centre, to ensure that IT infrastructure is secure to support critical business operations and support IT-related projects and initiatives.
- Collaborate with third-party vendors and service providers to implement new technologies, troubleshoot issues, and perform upgrades or patches as necessary.
- Evaluate emerging technologies and provide recommendations to enhance the company’s growing needs and infrastructure capabilities.
- Respond to and resolve infrastructure-related incidents promptly as per the SLAs
- Identify root causes of recurring issues and implement long-term fixes.
- Support data center and server room operations, ensuring adherence to established processes and procedures.
- Communicate technical information effectively to non-technical operational users
- Provide afterhours support based on the scheduled rotation

Personal attributes:

- Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
- Strong analytical, problem-solving, and troubleshooting skills
- Dedicated team player and enjoys working in a fast-paced team atmosphere with the ability to manage multiple priorities, commitments, and projects
- Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences
- Ability to build and foster strong relationships across the organization and with external partners

Disclaimer: