Bellperson - Ft - Chateau Lacombe

We are currently seeking a professional and customer-focused **Bellperson / Valet** to join our Guest Services team. This role is ideal for someone who enjoys interacting with people, takes pride in providing exceptional service, and thrives in a fast-paced environment.

**PRIMARY FUNCTIONS**

Reporting to the **Guest Services Manager**, the Bellperson / Valet is often the first and last point of contact for our guests and plays a key role in ensuring a positive and seamless arrival and departure experience. Responsibilities include assisting with luggage, valet parking, providing information and directions, and responding to guest needs in a courteous and timely manner.

This position includes days, evenings, weekends and holidays.

**RESPONSIBILITIES AND ESSENTIAL DUTIES**:

- Greet guests warmly upon arrival and departure.
- Assist guests with loading/unloading and transporting luggage to and from rooms or vehicles.
- Safely and efficiently park and retrieve guest vehicles while following established valet procedures.
- Provide accurate information regarding hotel amenities, services, and local attractions.
- Escort guests to their rooms and explain basic room features and hotel amenities.
- Deliver requested items to guest rooms such as packages, amenities, or messages.
- Maintain cleanliness and organization of the lobby, driveway, and bell desk area.
- Communicate effectively with Front Desk, Concierge, and Housekeeping teams to ensure seamless service.
- Handle guest requests and concerns promptly and professionally.

**QUALIFICATIONS**:

- Previous experience in hospitality or customer service preferred.
- Valid Class 5 driver’s license with a clean driving record.
- Ability to drive both automatic and manual transmission vehicles.
- Strong communication and interpersonal skills.
- Professional appearance and friendly demeanor.
- Ability to lift and carry luggage and stand/walk for extended periods.
- Knowledge of the local area and attractions is an asset.
- Availability to work flexible shifts including evenings, weekends, and holidays.

**CORE COMPETENCIES**:

- Customer-Focused
- Results Oriented
- Self-Directed; Team Player

**JOB SPECIFICATIONS AND SKILLS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Interpersonal Skills**:Maintains confidentiality; actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work independently and under pressure or stressful situations.

**Teamwork**:Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

**Quality Management**:Looks for ways to improve and promote quality; Demonstrates accuracy, consistency, and thoroughness.

**Cost Consciousness**:Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

**Ethics**:Treats people with respect; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

**Organizational Support**:Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

**Planning/Organizing**:Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

**Professionalism**: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

**Safety and Security**:Observes safety and security procedures and policies; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security/criminal clearance from local authorities.

**Attendance/Punctuality**:Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

**Dependability**:Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

**Initiative**:Takes independent actions and calculated risks; Asks for and offers help when needed.

**Innovation**:Generates suggestions for improving work.

**Language and Communication Skills**:Ability to read, write, and comprehend simple instructions, short cor